Registrar

DCH Health System•Tuscaloosa, AL

55d

About The Position

The Registrar is responsible for obtaining patient information and validating documents, while completing an accurate account with no outstanding issues that would prevent a claim from reimbursement.

Requirements

High School graduate or equivalent.
Good clerical skills including ability to type 20 wpm and computer experience preferred.
Ability to work well with others in a courteous manner in stressful situations.
Excellent telephone and customer service skills required.
Must be able to read, write legibly, speak, and comprehend English.

Nice To Haves

Healthcare experience and understanding of basic medical terminology preferred.

Responsibilities

Enters patient financial and personal demographics in the computer in an accurate and efficient manner
Obtains appropriate signatures from patient/guarantor including date and time. Documents reasons if this information is not attainable.
Scans/copies all identification and insurance cards presented. Documents reasons if this information is not attainable.
Verifies insurance eligibility through Finthrive/websites. Responsible for working and correcting Finthrive errors.
Obtains any required pre-certifications, referrals, or authorizations for all patients based on insurance requirements.
Communicates any financial responsibility to patient/guarantor and follows front end collection policy
Ability to communicate effectively with patients, physicians, hospital based personnel and all other customers.
If applicable, identifies VIM (Virtual Intake Manager) info received and process accordingly to registration policy
If applicable, offer patient portal access by obtaining email to send link for enrollment
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.