Registrar - Marlton - PT (2nd Shift)

Virtua Health•Evesham Township, NJ

22h•Onsite

About The Position

At Virtua Health, the mission is to better serve the community by connecting individuals to the care they need, from wellness and prevention to specialized and life-changing care. Virtua Health is a Magnet-recognized health system, ranked by U.S. News and World Report, with over 14,000 colleagues, including more than 2,850 doctors, physician assistants, and nurse practitioners. The system includes five hospitals, seven emergency departments, seven urgent care centers, and over 280 other locations, offering services like the Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, and paramedic programs. Virtua is affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. The Registrar position involves gathering and entering patient demographic information into the hospital information system, verifying benefits, obtaining required authorizations, and collecting co-pays, deductibles, co-insurance, and deposit amounts. This role is crucial for accurate and thorough registrations, compliance with regulatory guidelines, and acting as the first point of contact for Virtua by providing excellent customer service.

Requirements

High School diploma.
Must demonstrate a positive demeanor, have both strong verbal and written communication skills.
Must be able to handle potentially stressful situations and multiple tasks.
Must have basic typing, computer and/or word processing skills.

Nice To Haves

1 year customer service in a professional setting (excludes retail/food service) preferred.
Medical office or admittance experience preferred.
One year of Epic system experience highly preferred.

Responsibilities

Obtains copies of patient insurance cards and identification and enters demographic, financial, insurance and clinical information into computer system; verifies completeness and accuracy of all data.
Obtains signatures on all required documents for consent, medical necessity, and on required State, Federal and regulatory documentation. Processes all necessary paperwork.
Correctly identifies, collects and processes co-pays, deductibles, co-insurance and deposits from patients and may facilitate resolution of billing issues by liaising with patient accounting, patient, and insurance representative.
Identifies and provides appropriate referrals and payment options to patients needed financial assistance.
Provides additional office support including telephones, scheduling, typing, filing, etc.