Registrar Service Representative

Adtalem Global Education • Columbia, MD

1d • $18 - $22 • Hybrid

About The Position

The Registrar Services Representative position works behind the scenes to complete transcript evaluations, graduation audits, records review, student registration, and various stretch assignments supporting the Registrar Services department and institutional partners.

Requirements

• Bachelor's Degree Preferred or comparable previous work experience Required.
• Strong customer service experience, preferably in an academic or professional setting Required.
• PC skills in Microsoft Office, Internet applications and database software.
• Outstanding communication and interpersonal skills with strong attention to detail.
• Ability to work effectively autonomously and independently while still engaging a high-performing team.
• Ability to perform and communicate efficiently in a virtual setting.
• Understand and retain new concepts and programs quickly and remain adaptable to change.
• Strong skills in organization and multi-tasking.
• Ability to work a variety of office hours including evenings and weekends.

Responsibilities

• Works independently on assigned tasks while meeting productivity and performance expectations.
• Provides student and stakeholder support, directly and/or indirectly, to internal and external stakeholders by upholding service level agreements.
• Masters operational systems to perform daily tasks and functions while becoming familiar with program and degree requirements offered by institutional partners.
• Participates in additional trainings, as needed.
• Evaluates incoming documents to determine if prospective students meet enrollment/admission requirements and qualify for transfer credit.
• Registers students for courses based on completed evaluation and entry into the program.
• Ensures compliance with all policies and procedures that are outlined in the Institutional Catalog, Academic Policy & Procedure Manual and Registrar Services Resource Guide.
• Collaborates with program and department heads on various scenarios and situations to ensure proper entry/continuation in the program.
• Completes other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees