Registrar Radiology

Roosevelt General Hospital•Portales, NM

5d•Onsite

About The Position

Under general supervision, is responsible for representing Roosevelt General Hospital (RGH) as an exemplary organization in the region. The Registrar will be the embodiment of the organization’s mission, vision and values. They will greet patients, families and guests upon arrival and assist them in navigating through all aspects of their hospital or clinic visit. The candidate will initiate the department process, inpatient admissions, and transfer paperwork; obtain and verify accurate identification and demographical data for the patient’s permanent medical record and billing. They will coordinate clerical, registration/admission and communication for efficient and effective operations of the department. The candidate will be responsible for assisting patients with insurance options, setting up payment arrangements, collecting insurance co-payments and deposits; obtain comprehensive information to protect the patient’s well-being and the financial interest of the institution.

Requirements

High school graduate or equivalent
Basic computer knowledge
Typing speed: minimum 40 wpm, computer knowledge

Nice To Haves

Medical terminology knowledge preferred.
Bilingual preferred

Responsibilities

Promote the mission, vision, and values of the organization
Receive, review, and organize orders to ensure provider signature, diagnosis, ordered study, and date has been provided
Responsible for ensuring all services in the Radiology department are authorized
Schedule appointments for radiology procedures, such as MRI, CT scans, Ultrasounds, Echocardiograms, and Mammography
Follow established protocols for scheduling to ensure the appropriate schedule and timeslots are used
Verify patient information to include demographics, insurance, and another other pertinent information
Verify patient insurance eligibility by utilizing RGH tools and insurance portals
Provide estimates to commercial patients or obtain an estimate declination form
Notify patients, with a scheduled procedure, two days in advance for any amount due at the time of service
Run ABNs for Medicare patients to ensure they are informed of non-covered services or frequency limits
Obtain signatures to include but not limited to Condition of Admission, HIPAA, Contract Service Waiver, Private Pay Notification
Provide patients with appointment instructions and prepare them for their procedure
Register patients for same-day procedures
Answer phone calls and redirect them when appropriate
Gather and document pertinent patient information to ensure compliance with safety standards
Communicate with providers and other key staff to update the status of a request
Direct private pay patients to Financial Counselors prior to registering for services
Create CDs for patients requesting the images of their radiology exams
Provide QR code information to requesting providers
Respond to voicemails within 24 business hours
Post payments and provide patients with receipt
Daily cash reconciliation and drawer count
May be assigned to float to different departments for registrar coverage upon completion of training