Registrar Coordinator

Harvey Mudd College•Spokane Valley, WA

49d•Hybrid

About The Position

The Registrar Coordinator for the Office of the Registrar provides customer service, quality assurance, and support for the Office of the Registrar and performs a variety of administrative duties related to the accuracy and retention of student records. The Registrar Coordinator answers student, faculty, staff, and alumni queries pertaining to college policies, particularly regarding records and registration. This position serves as primary contact for transcripts and degree/enrollment verifications. The Registrar Coordinator conducts testing of various student information systems and processes; enters, maintains, and validates the accuracy of historical and contemporary academic data; troubleshoots technical issues; assists with new systems implementations; and assists with a broad range of administrative tasks. Work includes data entry as well as processing requests and inquiries for the registrar’s office as a first point of contact. Training in policies, procedures, and systems in use at the College will be provided.

Requirements

Education: Bachelor’s degree preferred or a combination of equivalent education and experience.
Experience: Two years of related experience preferred, preferably in a technical, public-facing role.

Nice To Haves

Attention to detail, focus on accuracy, strong organizational skills, and the ability to multitask.
Demonstrated interpersonal, written, and verbal communication skills.
Ability to meet deadlines, prioritize tasks, and ask for help when needed.
Advanced computer skills, including familiarity with a variety of software packages and basic computer programs (e.g., Microsoft Office).
Comfort with technology; interest and ability to learn and use new programs and technologies.
Ability to use discretion in working with sensitive, confidential information and materials.
Ability to work with diverse groups of students, alumni, faculty, and staff.
Personal integrity and ability to interact successfully with various constituencies on campus.
Ability to work collaboratively as a member of the Registrar’s Office, as well as independently.
Ability and willingness to be cross trained in all functional aspects of the Registrar’s Office.
Desire to be a team member on collaborative projects and implementation of new initiatives.
Curiosity, initiative, and a problem-solving mindset.
Positive attitude and strong work ethic.
Experience in a related academic position, with knowledge and experience operating under FERPA guidelines, and experience with databases is a plus.
Strong interpersonal skills, flexibility, and customer service orientation.
Ability to communicate technical information to non-technical end users.

Responsibilities

Serves as the primary contact for transcripts and degree/enrollment verification requests which includes support of contracted third-party services and vendors such as the National Student Clearinghouse and Parchment.
Administers key student records processes that include FERPA, student registration, course withdrawals, forms processing, and leaves of absence and institutional withdrawals.
Processes grade changes and major updates in compliance with institutional standards.
Provides a high level of customer service when responding to student, faculty, staff, and alumni queries pertaining to college policies, particularly regarding records and registration.
Responds to requests and inquiries in a timely and professional manner.
Accurately enters, maintains, and validates academic data and completes periodic data clean up to resolve issues relating to the accuracy of student records.
Transfers data from paper formats into electronic files or database systems.
Assists with new system implementations.
Assists in the development and delivery of individual and/or group instruction and/or training to end users on new or updated technologies.
Analyzes and solves problems of routine complexity on computer applications and systems for students, faculty, and staff for departments and/or the College community; provides a wide range of assistance to departmental users and/or support staff.
Participates in professional development activities as appropriate and as advised by the associate registrar.
Evaluates and tests new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines and best practices.
Maintains a high level of confidentiality when dealing with student data.
Performs other duties as assigned