Registered Nurse, Triage Line (Telephone)

Summit Spine and Joint CentersLawrenceville, GA
3dOnsite

About The Position

Under general supervision of a licensed provider, as a Registered Nurse for Triage Line one must be detail oriented with excellent phone call diction, and outstanding customer service skills. We are seeking motivated individuals who can problem-solve and multitask as we are a fast-paced practice. Gain skill and knowledge of organization policies and procedures in support of the department. This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the ASC Director. This position’s primary location will be at the Administrative Building in Lawrenceville, GA.

Requirements

  • Good standing RN Compact License
  • ACLS Certified
  • Familiarity with medical software and equipment
  • Ability to build rapport with patients
  • Strong problem solving and critical thinking skills
  • Experience in a Hospital setting required

Nice To Haves

  • Bilingual candidates preferred (or able to manage the usage of a language line)

Responsibilities

  • Reviewing a patient's medical history and determining symptoms and severity of illness or injury
  • Managing internal Nurse phone line by taking inbound calls to assist patients with preoperative and postoperative needs as needed.
  • Initiating emergency interventions when needed.
  • Updating patient information on electronic medical records system
  • Communicate with various administrative teams to ensure the proper flow of information to support patient care
  • Reviewing a patient's medical history and determining symptoms and severity of illness or injury.
  • Monitoring vital signs.
  • Educating patients and family members.
  • Following all company policies on patient services standards
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