Registered Nurse (RN) Triage & Care Coordination (3582)

WACO FAMILY MEDICINE • Waco, TX

1d

About The Position

The RN Phone Triage Nurse provides remote clinical assessment, triage, and care coordination for patients through telephone and electronic communication platforms. This role utilizes evidence-based protocols, clinical judgment, and critical thinking skills to determine appropriate levels of care, promote one-call resolution, and reduce unnecessary in-basket burden for providers and clinic staff. The RN serves as a key clinical decision-maker, ensuring safe, timely, and patient-centered care delivery in alignment with organizational standards. Bilingual (Spanish/English) candidates and experience with Epic are strongly preferred.

Requirements

• Active Registered Nurse (RN) license in the state of Texas
• Minimum of 1 year of inpatient clinical experience
• Strong clinical assessment and critical thinking skills
• Experience with electronic health records (EHR); Epic preferred
• Excellent communication and patient education skills
• Ability to work independently and collaboratively within a team

Nice To Haves

• Bilingual (Spanish/English)
• Experience in ambulatory care, triage, or nurse call center environments
• Familiarity with evidence-based triage protocols (e.g., Schmitt-Thompson)

Responsibilities

• Perform comprehensive telephonic and electronic nursing assessments to evaluate patient symptoms and determine appropriate level of care
• Utilize standardized triage protocols and clinical judgment to guide care recommendations (e.g., home care, same-day visit, urgent/emergent care)
• Facilitate one-call resolution whenever appropriate, reducing unnecessary follow-up and in-basket messaging
• Document all patient interactions accurately and efficiently in the EHR
• Escalate complex or high-risk cases to providers or appropriate care settings
• Coordinate same-day or next-day appointments based on clinical need
• Manage and respond to in-basket messages, lab results, and patient inquiries within established turnaround times
• Provide patient education, including symptom management, medication guidance, and follow-up care instructions
• Support population health initiatives by identifying care gaps and facilitating appropriate interventions
• Serve as a clinical resource for CMAs, LVNs, and other care team members
• Collaborate with providers and interdisciplinary teams to optimize workflows and patient outcomes
• Participate in quality improvement initiatives related to access, triage efficiency, and patient safety
• Assist in development and refinement of triage protocols and workflows
• Participate in orientation, training, and competency validation activities
• Maintain compliance with all organizational policies, regulatory requirements, and clinical standards
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level