Registered Nurse - RN Triage Call Center - 11a to 11:30p -FT

Ochsner Health • New Orleans, LA

1d

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job works within the framework of the Nurse Practice Act and exhibits professional responsibility and accountability for own practice. Serves patient, customers, and physician customers according to Ochsner guidelines. Communicates the summary of patient encounters to patient’s physicians, and records all interactions with patients, families, and physicians, and submits these timely to the leader. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Requirements

• Education Required - Registered Nurse Diploma
• Work Experience Required - 2 years of relevant experience.
• Certifications Required - Current RN License in the state of practice
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Self-directed
• Excellent interpersonal skills
• Good judgment skills in handling difficult situations
• Excellent organizational skills
• Excellent time management skills
• Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity.
• Must be able to stand for prolonged periods of time.
• Must be able to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).
• Must be able to travel throughout and between facilities.
• Duties performed routinely require exposure to blood, body fluid and tissue..

Nice To Haves

• Preferred - Associates or Bachelor's degree in Nursing
• Preferred - Pediatric and/or Emergency Department experience
• Telehealth nursing experience
• Preferred - Certification in Telehealth Nursing

Responsibilities

• Triages symptom-based calls per approved protocols for Ochsner patients.
• Reports results through EPIC system for purposes of tracking and quality assessment.
• Provides approved general health information to public caller, assessing needs for information by public callers, and provides information from approved sources.
• Exhibits effective communication skills with patients, physicians and others, communicating in a professional, calm and positive manner.
• Assumes responsibility for professional development and maintaining required clinical knowledge, technical skills, training, and credentials.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees