Registered Nurse (RN) - Remote Care Team
About The Position
PPNNE’s Remote Care Team (RCT) provides both Telehealth clinical care to patients, as well as Centralized Clinical Support to both patients and health center staff at our 16 health centers regarding lab work follow up, patient communications, referral care coordination, and health information management Affiliate-wide. The Registered Nurse for Remote Care Team Nurse may serve as the first point of contact for patients via remote support services, ensuring outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care, while also attending to daily administrative centralized support duties Affiliate-wide.
Requirements
- RN, with associate degree in nursing (bachelor's degree preferred), plus 1-3 years of relevant clinical experience, or an equivalent combination of education and experience from which comparable knowledge and skills are acquired
- Compact RN license in Vermont, New Hampshire and Maine
- Ability to work completely remotely and collaborate effectively with remote team members across 3 states
- Excellent customer service skills and ability to discuss sensitive topics using trauma informed approach to care
- Experience with telephone and EHR portal triage
- Ability to navigate multiple digital applications at once including EHR, Microsoft 365 (Excel, Word, Teams, SharePoint), Outlook, RingCentral phones/faxing, and other technologies as needed, or willingness to learn
- Ability to sit or stand for up to 6-7.5 hours per day
Responsibilities
- Schedule patients for appointments based on medication, symptom or follow up needs
- Provide excellent, patient-centered care in collaboration with PPNNE colleagues including licensed and non-licensed staff
- Counsel/educate patients regarding all services offered by PPNNE including general reproductive health care; all FDA-approved methods of birth control, including emergency contraception; pregnancy options; and other services related to physical and emotional health and wellbeing
- Assist the Remote Care Team managers with assigned responsibilities, primarily related to follow up of lab results, incoming patient medical questions, and care coordination in collaboration with members of the Remote Care Team
- Notify patients of results, follow up care plans, and send reminders for care, while completing communications within appropriate timeframes per Medical Standards and Guidelines (MS&G)
- Triage and respond to incoming patient communications, via telephone and electronic communications
- Fulfilling prescription treatments based on lab result findings
- Assist with regular Clinical Quality Assurance initiatives and associated required audits
- Provide health care that is culturally and linguistically appropriate to PPNNE patient populations
- Demonstrate approach to sexual and reproductive health care consistent with Planned Parenthood’s philosophy, service standards and fundamental concepts of reproductive justice.
Benefits
- Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
- Paid Parental Leave
- Medical, Dental & Vision Insurance
- PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
- 403b retirement account and 2% employer match eligibility
- Employee Assistance Program (confidential counseling and resources)
- Employee referral bonuses
- Employer Paid Short Term Disability & Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
