Key Tasks and Responsibilities Serve as a primary contact for patients and families by phone, addressing concerns, triaging symptoms, and escalating issues to providers as appropriate. Coordinate prescription refill requests, ensuring accuracy, compliance with pain management policies, and timely provider review/authorization. Assist physicians with intrathecal pump refills. Complete pill counts for pain center patients. Provide patient education regarding medication regimens, treatment plans, and follow-up requirements. Provide verbal and written instructions to patients, family or responsible parties for home care including general instructions, and physician specific instructions. Conduct proactive follow-up calls to assess pain control, adherence to treatment, side effects, and patient satisfaction. Collaborate with providers and the care team to support individualized pain management plans. Document all patient interactions and interventions in the electronic medical record (EMR) with accuracy and timeliness. Performs appropriate nursing duties during procedures using current nursing standards as well as hospital standards. Support care coordination between the Pain Center, primary care providers, pharmacies, specialists, and ancillary services (e.g., therapy, imaging). Conduct in-office patient visits, including vital signs, medication reconciliation, post procedure follow-up visits and basic nursing assessments. Assist with patient education related to lifestyle modifications, safety precautions, and adherence to controlled substance agreements. Remain knowledgeable of and follows the policies of the Organization (KSSH). Provide leadership to clinical support staff (nurse aides, medical assistants, and LPN’s) as well as non-clinical staff. Participate in clinic meetings, quality improvement initiatives, and regulatory compliance activities. Actively support and uphold the mission and core values of KSSH. Perform other duties as assigned.
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Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed