Registered Nurse RN Clinical Services Manager Home Health

Banner Health•Tucson, AZ

About The Position

Help lead health care into the future. Make real change in health care with the freedom to innovate and highly trained staff to execute your vision. Apply today to join the Banner Health leadership team. Banner Health is seeking an experienced RN Clinical Service Manager Home Health to lead our growing Home Health division. This leadership role requires a minimum of 2+ years in a supervisory capacity with strong organizational and time management skills. The ideal candidate will bring regulatory knowledge including Medicare/Medicaid regulations, OASIS documentation and assessment, and state home health licensing requirements. While not mandatory, we highly value candidates with Case Manager Certification, wound care or ostomy certification (CWCN, WOCN), experience with Homecare Homebase EMR, Quality Improvement background, and a demonstrated ability to mentor and develop clinical staff. Understanding of reimbursement models and documentation requirements is essential. As a RN Clinical Service Manager Home Health, you will oversee a diverse multidisciplinary team including PT/PTA, OT/COTA, RN/LPN, HHA, and ST staff members. Your day-to-day responsibilities will encompass supervising and supporting clinical staff, reviewing documentation, triaging patient phone calls, and serving as a clinical resource for complex cases and escalated issues. You'll lead quality assurance and performance improvement initiatives, drive key metrics, and manage all aspects of staff development including hiring, interviewing, onboarding, education, and performance evaluations. Additionally, you'll optimize EMR workflows, oversee staffing levels, capacity and productivity metrics, and skillfully de-escalate patient and staff concerns. This position offers exceptional opportunities within one of the nation's largest nonprofit health systems. You'll enjoy autonomy in decision-making while having access to Banner's extensive infrastructure, comprehensive training programs, and clinical resources. The role provides clear pathways for career advancement, a supportive leadership team, and the chance to mentor the next generation of home health professionals. Our agency is experiencing year-over-year growth and is becoming the preferred provider in our community. You'll work alongside a wonderful group of dedicated clinicians and staff, serve a diverse patient population, and benefit from the stability and comprehensive benefits package that comes with being part of Banner Health's mission-driven organization. SCHEDULE: Full Time/ 40 Hours Monday- Friday 8:00am-5:00pm Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results. POSITION SUMMARY This position provides supervision and support of clinical operations, staff, and patients. Manages finances and personnel to ensure appropriate allocation of resources in providing quality patient care.

Requirements

Must possess a strong knowledge and understanding of clinical care as normally obtained through the completion of an associate’s degree in nursing, health care or related field.
Must possess a current, valid RN license in state of practice.
Must possess a strong knowledge of clinical operations as normally demonstrated through 1-2 years of experience with relevant to patient population.
Must have the ability to develop and maintain working relationships with physicians, staff, patients, and families.
Knowledge of the requirements of applicable regulatory and accreditation agencies
Excellent human relations and communication skills.
May require possession of a valid driver’s license and be eligible for coverage under the company auto insurance policy.
Employees working for Banner Home Care AZ must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Nice To Haves

While not mandatory, we highly value candidates with Case Manager Certification, wound care or ostomy certification (CWCN, WOCN), experience with Homecare Homebase EMR, Quality Improvement background, and a demonstrated ability to mentor and develop clinical staff.
Bachelor’s degree preferred.
Management or supervisory experience preferred.
Additional related education and/or experience preferred.

Responsibilities

Provides and facilitates patient centered care and patient flow and serves as a resource to employees for clinical and managerial support.
Promotes and participates in interdisciplinary patient care planning and education.
Assesses appropriate level of care for patient population.
Elevates utilization or care plan issues to leadership as appropriate.
Ensures effective use of resources, equipment and supplies.
Identifies and adjusts staffing levels needed to meet changing workload projections and provide safe, quality patient care.
Ensures smooth and efficient patient care management.
Assists with the development of budgets and ensures that targets are met.
Serves as a resource to patients, families, physicians, and staff by interpreting policies and facilitating care.
Provides departmental leadership by demonstrating effective communication skills, problem solving, and proactive conflict resolution to internal and external customers in situations.
Hires, leads, mentors, develops, and evaluates staff in a manner that promotes engagement, productivity, and ensures competencies.
Mentors staff to increase clinical skills, critical thinking, problem solving skills and promote retention.
Conducts individual and team goal setting, performance planning and evaluation.
Supports change and participates in the development, interpretation, implementation and evaluation of process improvement and quality management activities.
Works with staff to make necessary changes.
This position facilitates smooth coordination of care to ensure patient care needs are met while maintaining quality standards in a financially responsible manner.
Performs work with minimal supervision.
Assures efficient operations to meet customer needs.
Internal customers include physicians, staff, and management.
External customers include patients, families, and surrounding community.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.