Registered Nurse - Communication Center (Discharge Line)
About The Position
As a Registered Nurse (RN), you’re the engine and the heart of patient care at Rochester Regional Health. You make a positive difference every single day in the lives of our patients, their family members and visitors – going above and beyond to meet their needs with courtesy, kindness, respect and compassion. We are seeking a clinically confident RN to support patients transitioning from hospital to home. This position supports safe transitions of care by conducting follow-up calls with patients after hospital discharge. This role focuses on reinforcing discharge instructions, identifying potential complications, coordinating follow-up care, and promoting positive patient outcomes. This role is ideal for nurses who excel in patient communication, critical thinking, and multitasking in a high-volume, phone-based environment.
Requirements
- Diploma or Associate’s Degree in Nursing
- Registered Nurse license in New York State.
- Minimum of 3 years of nursing experience.
- BLS - Basic Life Support - American Heart Association (AHA)
- RN - Registered Nurse - New York State Education Department (NYSED)
Nice To Haves
- Strongly preferred backgrounds in LTC or Acute Care.
Responsibilities
- Provides high-quality, patient-centered, clinical care
- Performs initial and ongoing assessment of the patient, utilizing appropriate data (i.e. physical, psychological, educational and risk-screen data appropriate for the chronological / developmental age of the patient).
- Communicates and documents assessment of patient with the interdisciplinary team.
- Utilizes all available resources in order to meet the needs of the patient and family.
- Develops and documents plan of care, treatment and services which is individualized and appropriate for the patient needs, strengths, limitations and goals.
- Complies with organizational policies, procedures and protocols including policies governing safety, medication administration and documentation.
- Revises plan of care based on ongoing evaluations and updates documentation appropriately.
- Completes at least one clinical research utilization (CRU) form for submission to Nursing Research Department utilizing a research article from the last 5 years from research performed in the United States.
- Completes a minimum of 5 nationally approved contact hours (CNE or CEU) per year.
- Completes mandatory in-services and health screens in timely manner.
- Maintains Basic Life Support (BLS) certification.
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
