Registered Nurse 2 - Concierge (On-site)

University of Miami•Miami, FL

1d•Onsite

About The Position

The University of Miami/UHealth has an exciting opportunity for a Registered Nurse - Concierge to be available onsite to support various satellite locations. This position delivers patient-family centered care in a culturally competent manner utilizing evidence-based standards of quality, safety, and service while ensuring population-specific patient care. The incumbent oversees nurses and allied health staff in their daily practice.

Requirements

Bachelor’s degree in relevant field required
Minimum 2 years of relevant experience required
Valid State of Florida RN license required
Basic Life Support (BLS) issued by the American Heart Association
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Assesses assigned patients and evaluates plans to include documentation of nursing care, and reports symptoms and changes in patients’ condition and vital signs.
Modifies patient treatment plans as indicated by patients’ responses, conditions and physician orders.
Reviews, evaluates, and reports diagnostic tests to assess patient’s condition.
Consults with physicians and other healthcare professionals related to assigned patients to assess, plan, implement and evaluate patient care plans.
Prepares patients for, and assists with examinations, procedures, and treatments.
Considers patient age and culture during patient treatments and provides any needed information regarding treatment plan.
Nurtures a compassionate environment by providing psychological support.
Performs appropriate patient tests and safely administers medications within the scope of practice.
Administers and maintains accurate records related to medications and treatments as per regulatory bodies, policies, procedures and physician orders.
Communicates plan of care in a timely manner to patient and family, as well as the appropriate team members, ensuring compliance with all regulatory guidelines (i.e., HIPAA).
Uses available resources to assist in discharge planning.
Plans, prioritizes, and adjusts assignments to accomplish goals and render superior patient care; seeks assistance when needed.
Safely operates medical equipment. Serves as a preceptor and assists new staff in the provision of care in order to help them acclimate to the healthcare environment, and a direct patient care role.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Supports Advanced Practice Providers (APPs) within the Hight Priority Patient Program with intake of new patients, registration, confirming insurance coverage, medical record collection, and follow-up.
Be available to be onsite at various satellite locations to support new/follow-up patient visits and provide concierge support.
Flags patients are appropriate for SCCC Friends & Family or Pap Corps.
Reviews daily HPP report with Advanced Practice Provider (APP) and contact patients in advance of their appointment to confirm logistics and assure insurance is authorized and/or referral information in their chart.
Coordinates care for all patients flagged.
Executes and completes orders placed by APPs and/or care team when needed
Maintain contact list of team members that support care coordination of HPPs
Discusses with the APP cases for higher level clinical support as needed.
Contacts established patients for follow-up.
Refers to financial counselors, social work, or cancer supportive care when indicated and to reduce barriers to care
Collaborate with the International Department on out-of-country patients requiring care.
Performs courtesy visits to patients at Sylvester, Tower, or UM satellites.
On-call during weekdays and weekends on a rotation basis.
Troubleshoots insurance and financial concerns with the care team (CIV, utilization review, and CBO)
Participates in quality improvement projects/initiatives and team meetings.
Attend community/donor events as requested.
Support the Patient and Family Advisory Committee when needed.
Other duties as assigned that support the team in the care of cancer patients that is within the scope of the nursing role.