Registered Nurse 2 - Concierge (On-site)

University of Miami•Miami, FL

3d•Onsite

About The Position

The University of Miami/UHealth has an exciting opportunity for a Registered Nurse - Concierge to be available onsite to support various satellite locations. This position delivers patient-family centered care in a culturally competent manner utilizing evidence-based standards of quality, safety, and service while ensuring population-specific patient care. The incumbent oversees nurses and allied health staff in their daily practice. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Requirements

Bachelor’s degree in relevant field required
Minimum 2 years of relevant experience required
Valid State of Florida RN license required
Basic Life Support (BLS) issued by the American Heart Association
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Assesses assigned patients and evaluates plans to include documentation of nursing care, and reports symptoms and changes in patients’ condition and vital signs.
Modifies patient treatment plans as indicated by patients’ responses, conditions and physician orders.
Reviews, evaluates, and reports diagnostic tests to assess patient’s condition.
Consults with physicians and other healthcare professionals related to assigned patients to assess, plan, implement and evaluate patient care plans.
Prepares patients for, and assists with examinations, procedures, and treatments.
Considers patient age and culture during patient treatments and provides any needed information regarding treatment plan.
Nurtures a compassionate environment by providing psychological support.
Performs appropriate patient tests and safely administers medications within the scope of practice.
Administers and maintains accurate records related to medications and treatments as per regulatory bodies, policies, procedures and physician orders.
Communicates plan of care in a timely manner to patient and family, as well as the appropriate team members, ensuring compliance with all regulatory guidelines (i.e., HIPAA).
Uses available resources to assist in discharge planning.
Plans, prioritizes, and adjusts assignments to accomplish goals and render superior patient care; seeks assistance when needed.
Safely operates medical equipment. Serves as a preceptor and assists new staff in the provision of care in order to help them acclimate to the healthcare environment, and a direct patient care role.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Supports Advanced Practice Providers (APPs) within the Hight Priority Patient Program with intake of new patients, registration, confirming insurance coverage, medical record collection, and follow-up.
Be available to be onsite at various satellite locations to support new/follow-up patient visits and provide concierge support.
Flags patients are appropriate for SCCC Friends & Family or Pap Corps.
Reviews daily HPP report with Advanced Practice Provider (APP) and contact patients in advance of their appointment to confirm logistics and assure insurance is authorized and/or referral information in their chart.
Coordinates care for all patients flagged.
Executes and completes orders placed by APPs and/or care team when needed
Maintain contact list of team members that support care coordination of HPPs
Discusses with the APP cases for higher level clinical support as needed.
Contacts established patients for follow-up.
Refers to financial counselors, social work, or cancer supportive care when indicated and to reduce barriers to care
Collaborate with the International Department on out-of-country patients requiring care.
Performs courtesy visits to patients at Sylvester, Tower, or UM satellites.
On-call during weekdays and weekends on a rotation basis.
Troubleshoots insurance and financial concerns with the care team (CIV, utilization review, and CBO)
Participates in quality improvement projects/initiatives and team meetings.
Attend community/donor events as requested.
Support the Patient and Family Advisory Committee when needed.
Other duties as assigned that support the team in the care of cancer patients that is within the scope of the nursing role.