Registered Member Services Representative

Kalsee Credit Union•Kalamazoo, MI

17d

About The Position

Under the direction of credit union management and with on-the-job coaching from the Financial Service Representative (FSR), build meaningful relationships with members to understand their financial goals and provide personalized solutions that enhance their overall experience. As a credit union employee registered through LPL, offer both credit union services and investment/insurance products to help members achieve financial well-being. Collaborate with credit union staff to increase awareness and confidence in investment and insurance options by demonstrating how these solutions complement traditional credit union offerings. Cultivate strong relationships with members by consistently using the prescribed sales process. Hold client facing meetings to offer a limited product set of annuities, insurance and mutual funds. Proactively acquire new mass market consumer and investment customers, and deepen existing relationships, through outreach and pre-planned appointments. Maintain deep knowledge and understanding of deposit, credit and investment financial solutions and services. Provide financial advice and establish accounts for insurance, investment and retirement needs. Build relationships with branch colleagues, members and partners to acquire, deepen and retain relationship, as well as to help customers succeed financially. Recognize and refer members with more complex needs to the Financial Services Representative (FSR). Interview and open accounts for members. Know the benefits, features and underwriting requirements of all Consumer and Mortgage Loan products. Complete in-branch loan process with members as needed. Adhere to all FINRA and insurance rules and regulations, as well as to all company policies. Acquire and sustain proficiency in Microsoft Office Suite, CRM software and account opening solutions, included but not limited to ClientWorks, Annuity Order Entry (AOE) and other applicable applications. Review all activities for compliance with established policies, procedures and regulations. Regulations include but are not limited to: Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations. Participate in annual training as required by the BSA/OFAC Compliance Officer.

Requirements

Bachelor's Degree: Business, Finance area of study or equivalent work experience.
Three years successful financial services sales experience.
Life, health and variable insurance license required Candidate with previous financial industry experience will be considered with completion of licenses within 6 months of starting role.
FINRA Securities Industry Essentials Examination, Series 6, and Series 63 preferred as optimal for the role.
Demonstrated ability to effectively build business relationships with diverse clients.
Demonstrated ability to translate complex information, create and deliver an effective message scaled to appropriate audience.
High level oral and written communication skills.

Responsibilities

Build meaningful relationships with members to understand their financial goals and provide personalized solutions.
Offer credit union services and investment/insurance products.
Collaborate with credit union staff to increase awareness and confidence in investment and insurance options.
Cultivate strong relationships with members by consistently using the prescribed sales process.
Hold client facing meetings to offer a limited product set of annuities, insurance and mutual funds.
Proactively acquire new mass market consumer and investment customers, and deepen existing relationships, through outreach and pre-planned appointments.
Maintain deep knowledge and understanding of deposit, credit and investment financial solutions and services.
Provide financial advice and establish accounts for insurance, investment and retirement needs.
Build relationships with branch colleagues, members and partners to acquire, deepen and retain relationship, as well as to help customers succeed financially.
Recognize and refer members with more complex needs to the Financial Services Representative (FSR).
Interview and open accounts for members.
Know the benefits, features and underwriting requirements of all Consumer and Mortgage Loan products. Complete in-branch loan process with members as needed.
Adhere to all FINRA and insurance rules and regulations, as well as to all company policies.
Acquire and sustain proficiency in Microsoft Office Suite, CRM software and account opening solutions, included but not limited to ClientWorks, Annuity Order Entry (AOE) and other applicable applications.
Review all activities for compliance with established policies, procedures and regulations.
Participate in annual training as required by the BSA/OFAC Compliance Officer.