Registered Academy Manager - Consumer Investments

Bank of America • Fort Worth, TX

1d • Onsite

About The Position

At Bank of America, the Registered Academy Manager is responsible for leading and supporting employees through onboarding, core, and upskill programs. This role involves identifying effective behaviors, implementing management routines, and utilizing tools/resources to ensure accuracy and consistency throughout the Academy experience. The manager partners with leadership to drive employee development and increase speed to proficiency through virtual/in-person skill development, practice sessions, simulator workshops, knowledge assessments, and one-on-one coaching. The Academy for Consumer Investments, Wealth Management & Private Bank is a key strategic priority for Merrill, focusing on the recruitment and development of top talent, ensuring active coaching and development for new hires from recruitment to productivity. The Registered Academy Manager plays an integral part in the new hire process, driving the development of the new hire program, and contributing to the ongoing maintenance and advancements in new-to-role programs. This position offers visibility with senior management and an opportunity to demonstrate effectiveness in coaching and developing junior associates.

Requirements

• 2+ years Consumer Investment experience
• Series 7 & 66 (or equivalent) is required
• Strong organizational/project management skills with ability to prioritize work, manage complexity and deliver solutions on tight deadlines
• Strong oral, written, and active listening communication skills
• Solutions focused, positive and resilient with the ability to overcome obstacles and challenges and remain agile to changing business needs and priorities
• Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture

Nice To Haves

• Demonstrated experience within Specialized Consumer Client Solutions
• Previous experience in coaching and developing associates
• Leadership experience and ability to execute innovative learning solutions using various modalities
• Familiarity with True Relationship Excellence or True Advisor Excellence
• Bachelor’s degree or equivalent work experience

Responsibilities

• Facilitates onboarding, core and/or upskill Academy programs (virtually and/or in the classroom), inclusive of delivering assessments, managing practice pods, call calibration sessions, practice sessions, and simulator workshops
• Identifies behavior and proficiency gaps, develops action plans, and coaches participants to ensure successful completion of training programs and achievement of milestones
• Manages program outreach, coordination, logistics, communications, calendar planning, escalations, and ensures teammates have access to technology
• Partners with Academy content design teammates to provide feedback on content, curriculum, and programs
• Ensures adherence to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout new to role programs
• Conducts periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
• Participates in Line of Business (LOB) leadership routines and initiatives, providing stakeholders with feedback on teammate development and program updates
• Responsibility for the development and performance of new hire associates across multiple LOBs in the contact center and potentially remote new hires in various locations across the country
• Provide individualized call coaching and performance plans for new hires
• Daily oversight of associates in program including, but not limited to, point of call resolutions/escalations and administrative functions
• Conducts periodic post-program completion checkpoints to gauge the participants understanding and help accelerate speed to desired proficiency and/or reduce the learning curve for associates
• Work to continue to develop and advance our training programs

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
• Eligible to participate in the annual discretionary plan (annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees