Regions Success Coordinator

UNITY SCHOOL OF CHRISTIANITY•Unity Village, MO

About The Position

The Partner Services Success Coordinator – Regions is accountable for executing the regional success plan across Unity’s domestic and international Regions. The Director of Partner Services sets the annual plan, priorities, targets, and success measures; this role ensures consistent execution through structured enablement, operational support, and performance management. Core execution areas include: Execute the Director’s Regional Portal adoption plan (Circle Portal) to drive measurable utilization and satisfaction. Operationalize the Director’s Pod/Chapter rollout plan by enabling Regions to establish and scale Pods/Chapters for their constituents. Implement the Director’s governance enablement plan and leadership operating rhythm (cadence, templates, decision hygiene, role clarity). Run Regional performance tracking (vitality + engagement) and escalation management through dashboards, issue logs, and cross-team resolution. This role helps ensure Regions are equipped to be successful, adopt the Portal, establish Pods/Chapters, strengthen governance, and expand Unity globally. Regions in Scope: This role provides support for the following Regions: USA Eastern Region USA Northwest USA West Central USA Great Lakes USA South Central USA Southeast Africa Region Australasia Region Canada Region UK & Europe Region South America Region Pacific Rim Region Puerto Rico Region Caribbean Region

Requirements

Ordained Unity Minister or Licensed Unity Teacher (required).
Minimum of 3 years of leading or supporting multi-site, multi-region, or cross-cultural programs.
Demonstrated experience implementing operating rhythms (cadence, agendas, decision tracking, follow-through).
Comfort with systems/tools: Microsoft 365, Teams, CRM/ticketing workflows, dashboards, and digital learning platforms.
Proven ability to manage high-volume coordination work (multiple regions, parallel workstreams).
Ability to reliably support Regions across global time zones, including recurring work outside standard USA business hours.
Program management: planning, tracking, prioritization, risk escalation.
Change enablement: training, adoption, stakeholder follow-up, reinforcement.
Clear writing: templates, SOPs, job aids, concise summaries.
Data fluency: interpret adoption and engagement indicators; communicate insights and actions.
Stakeholder management: cross-functional coordination and accountability without authority.

Responsibilities

Execute the Director’s regional engagement plan (touchpoints, office hours, communications, and escalation pathways).
Own the support relationship for Regional Boards and leadership teams; maintain consistent engagement across all Regions in scope.
Maintain a regional support plan, request queue, and issue/escalation log (system of record).
Provide coverage across global time zones, including non-standard USA hours, to meet regional needs.
Execute the Director’s Regional Portal adoption plan (training, enablement, follow-ups, job aids).
Train regional leaders on Portal navigation and workflows; ensure Regions can self-serve core resources and dashboards.
Capture Portal pain points, translate them into clear requirements, and submit prioritized enhancement requests to Partner Services leadership.
Operationalize the Director’s Pod/Chapter rollout plan by enabling Regions to establish, onboard, and scale Pods/Chapters to their constituents.
Provide and maintain a standardized enablement pathway (checklists, templates, onboarding steps, readiness checks, activation milestones).
Partner with the Ministries & Credentialed Leaders Coordinator to align credentialing and transition pathways.
Implement the Director’s governance enablement plan and UC&L-aligned “starter kit” (templates + SOPs).
Coach regional leaders on operating rhythm: agendas, minutes, decision logging, role clarity, and follow-through.
Improve regional execution predictability by implementing lightweight, repeatable governance practices.
Deliver cross-region learning exchanges as defined in the Director’s annual enablement plan.
Maintain a lightweight playbook of effective practices, templates, and repeatable workflows that work across cultures and contexts.
Operationalize the regional events/calls calendar in partnership with internal teams (Partner Services Admin, UWH Events as applicable).
Ensure each event has objectives, target participants, agenda, facilitation plan, and follow-up actions.
Maintain the regional performance dashboard as the system of record for vitality/engagement indicators and escalation trends.
Collect stories and measurable indicators that support UC&L, leadership visibility, and UWH Marketing storytelling needs.
Coordinate with Partner Services Administrator, Ministries/Credentialing, Education and Youth & Family, UWH Marketing, and other stakeholders as required.
Ensure clean handoffs and that Regions receive consistent answers, timelines, and outcomes.