Regional Vice President, Sales – East

Crescendo•New York City, NY

13h•Hybrid

About The Position

At Crescendo, we build Unbeatable AI Assistants for chat, voice, and email — and the intelligence layer that makes them better every day. From AI-powered Voice of the Customer to Automated Quality Management and Data Assistant , we turn every interaction into action. We don’t drown CX leaders in dashboards. We give them less noise, more action. Now we’re hiring a Regional Vice President of Sales – East to lead our CX Intelligence growth across the Eastern U.S. The Opportunity You will lead Crescendo’s new-logo sales motion across the East, selling not just AI Assistants — but a complete CX operating system : AI Chat, Voice, and Email Assistants Voice of the Customer with predictive CSAT Omnichannel Automated Quality Management AI-Categorized Intent and Data Assistant for deep CX insight You’ll help CX and Support leaders move from random audits and stale dashboards to a real-time, closed-loop system that captures customer truth, identifies root causes, and drives measurable change.

Requirements

10+ years of B2B SaaS sales with deep experience selling CX intelligence, CCaaS, QA, VoC, or support automation platforms
5+ years leading high-performing enterprise AE teams
Strong understanding of: Contact center QA operations CSAT and sentiment analysis Root-cause analytics and coaching workflows
Proven ability to sell multi-product platforms into CX, Support Ops, Digital, and IT leadership
Comfort navigating transformation deals involving QA modernization, AI adoption, and cost-to-serve pressure
East Coast based with regional travel flexibility

Responsibilities

CX Intelligence Revenue Leadership
Lead a team of AEs selling Crescendo’s AI Assistants, VoC, AQM, and Data Assistant across the Eastern U.S.
Own regional new-logo ARR tied to customer experience modernization initiatives
Drive executive conversations around: Predictive CSAT Intent-based root cause analysis Omnichannel quality coverage Coaching at scale with automated QA
Personally support strategic deals where CX teams are replacing fragmented QA tools, CCaaS reporting, and manual VoC programs
Deal Strategy & Execution
Join late-stage opportunities where customers are struggling with low CSAT, QA blind spots, ticket spikes, or inconsistent agent quality
Coach reps to build ROI cases grounded in outcomes: 95%+ CSAT 50–65% instant resolutions 10k+ monthly cost savings 90%+ pre-sales containment
Position Crescendo as the platform that captures why customers reach out — not just how often.
Team Leadership
Recruit and develop CX-fluent sellers who understand contact center operations, QA workflows, and customer sentiment analytics
Run deal reviews focused on customer pain, intent signals, and business impact — not feature demos
Build a culture of curiosity, precision, and proof
Cross-Functional Partnership
Partner with Solutions, Product, and Delivery to refine VoC, AQM, and Data Assistant use cases
Bring real field insight back to roadmap prioritization around omnichannel QA, intent modeling, and CX intelligence