Regional Vice President, Operations

MTM Transit•St. Louis, MO

About The Position

What will your job look like? The Regional Vice President (RVP), Operations will oversee the overall direction and administration of MTM Health's operational departments associated with all programs and services provided within a specific region, ensuring a high level of service delivery for members and facilitating client relationships and interactions. Specific areas of responsibility include the oversight of performance applicable to the specific region of our network management, business implementation, customer service center operations, Member services/appeals and grievances, community and Client engagement, project management, P & L responsibility, and quality assurance teams. This individual will also assume full responsibility for performance management, accountability, and support of training and development for staff within their region. This role does require travel up to 30%. What you’ll do: Provide strategic leadership and management that reflects MTM's mission, vision, and core values Provide leadership that encourages employee productivity and responsiveness to the needs of both internal and external stakeholders Work collaboratively with other regional VPs to ensure process alignment and consistency. Promote the effective supervision, management, motivation, succession planning, performance management, development, and training of all employees Drive both operational and financial results improvement Formulate and implement business plans, tactics, and strategies to provide efficient, effective, and compliant operations that not only meet short-term objectives but ensure long-term growth and success Develop and implement adequate measures to meet the operational needs of the company to efficiently utilize resources and maintain an effective system of operational processes and measurement of outcome Oversee the financial budget and cost containment initiatives Increase member/passenger and transportation/medical provider quality satisfaction to support Client retention and growth opportunities Work collaboratively with internal and external business partners to successfully acquire and execute profitably on new and existing business opportunities Regular meetings with department leadership, peer departments and businesses served Oversee process and procedure development guidelines, including backup plans Stay current on all technology and optimal use within the department Lead program implementations that are in alignment with strategic and operational plans while ensuring efficient and compliant delivery of all contracts Develop and implement a structured performance review process to evaluate balanced metrics and ensure departmental goals are achieved What you’ll need: Experience, Education & Certifications: High School Diploma or G.E.D. equivalent Bachelor’s degree or equivalent work experience 10+ years of Operations experience 8+ years’ experience managing a 30+ employee department Experience establishing key processes and procedures Experience in developing, promoting, and building key relationships with all key stakeholders Experience supervising and monitoring the delivery of contractual services Must possess a valid driver’s license Skills: Excellent interpersonal skills and ability to work with both internal and external stakeholder at all job levels Strong executive presence and verbal and written communications skills Knowledge of managed care, quality improvement, and contracting Ability to acquire in-depth knowledge of MTM operations Strong critical thinking, process orientation and deep analytical capabilities Ability to schedule, organize and prioritize multiple tasks Knowledge of budgets and cost analysis Ability to maintain high level of confidentiality Even better if you have... Lean Six Sigma or other Continuous Process Improvement experience preferred Prior project or contract management experience preferred Previous experience working with Medicaid and/or State programs preferred Experience working for a managed health provider preferred What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $190,000 Salary Max: $240,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTM About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement

Requirements

High School Diploma or G.E.D. equivalent
Bachelor’s degree or equivalent work experience
10+ years of Operations experience
8+ years’ experience managing a 30+ employee department
Experience establishing key processes and procedures
Experience in developing, promoting, and building key relationships with all key stakeholders
Experience supervising and monitoring the delivery of contractual services
Must possess a valid driver’s license
Excellent interpersonal skills and ability to work with both internal and external stakeholder at all job levels
Strong executive presence and verbal and written communications skills
Knowledge of managed care, quality improvement, and contracting
Ability to acquire in-depth knowledge of MTM operations
Strong critical thinking, process orientation and deep analytical capabilities
Ability to schedule, organize and prioritize multiple tasks
Knowledge of budgets and cost analysis
Ability to maintain high level of confidentiality

Nice To Haves

Lean Six Sigma or other Continuous Process Improvement experience preferred
Prior project or contract management experience preferred
Previous experience working with Medicaid and/or State programs preferred
Experience working for a managed health provider preferred

Responsibilities

Provide strategic leadership and management that reflects MTM's mission, vision, and core values
Provide leadership that encourages employee productivity and responsiveness to the needs of both internal and external stakeholders
Work collaboratively with other regional VPs to ensure process alignment and consistency.
Promote the effective supervision, management, motivation, succession planning, performance management, development, and training of all employees
Drive both operational and financial results improvement
Formulate and implement business plans, tactics, and strategies to provide efficient, effective, and compliant operations that not only meet short-term objectives but ensure long-term growth and success
Develop and implement adequate measures to meet the operational needs of the company to efficiently utilize resources and maintain an effective system of operational processes and measurement of outcome
Oversee the financial budget and cost containment initiatives
Increase member/passenger and transportation/medical provider quality satisfaction to support Client retention and growth opportunities
Work collaboratively with internal and external business partners to successfully acquire and execute profitably on new and existing business opportunities
Regular meetings with department leadership, peer departments and businesses served
Oversee process and procedure development guidelines, including backup plans
Stay current on all technology and optimal use within the department
Lead program implementations that are in alignment with strategic and operational plans while ensuring efficient and compliant delivery of all contracts
Develop and implement a structured performance review process to evaluate balanced metrics and ensure departmental goals are achieved