Regional Vice President of Operations - California Water Parks & Family Entertainment Centers

Lucky Strike Entertainment

39d • $200,000 - $225,000

About The Position

Regional Vice Presidents are responsible for ensuring their region maximizes revenue and cash flow growth through effective management and development of associates and managers. For Waterparks and Family Entertainment Centers (FECs), this includes maintaining a strong focus on operational excellence, safety, and exceptional guest experiences in high-traffic, dynamic environments. The Regional Vice President provides strategic direction and acts as the primary support for the team of District and Area Managers in his/her designated region. The Regional Vice President must provide leadership and vision to his/her region(s) management team in support of Lucky Strike Entertainment’s mission and values, tailored to the unique demands of water-based attractions and indoor/outdoor amusement operations.

Requirements

• The Regional Vice President is a proven leader and operator familiar with high-growth, guest-centric environments such as Waterparks and FECs.
• Skilled at managing a P&L, teaching financial discipline, and driving results through team development.
• This leader is adept at hiring and mentoring talent, enforcing safety standards, and delivering high-quality guest experiences across a variety of attractions and services.
• Strong interpersonal and communication skills, high integrity, and analytical thinking are essential.
• Must be comfortable building relationships with vendors, corporate departments, and frontline teams in fast-paced environments.
• A sales-minded approach and the ability to lead seasonal and year-round business strategies are critical.
• Bachelor’s degree preferred.
• Minimum five years of multi-unit management experience in a high-volume entertainment, hospitality, Waterpark, or FEC setting required.
• Proven success supervising diverse teams (100+ employees), managing attractions, food & beverage, and events with a strong operational and financial track record.

Responsibilities

• Recruit, hire, develop, and retain District and Area Managers who are passionate about delivering an exceptional guest experience at Waterparks and FECs, while achieving financial goals across various entertainment, food & beverage, and attraction offerings.
• Identify and act on the unique training and development needs of District and Area Managers. Use the Talent Management Process tools for their development and succession planning. Collaborate with HR and Training departments to build an appropriate talent bench, with a focus on guest safety, attraction operations, and crowd management.
• Communicate, monitor, and deliver on Key Performance Indicators (KPI) with District and Area Managers. Conduct annual performance reviews and competency assessments tailored to FEC and Waterpark metrics such as throughput, guest satisfaction, revenue per capita, and safety compliance.
• Ensure a world-class guest experience by ensuring that Lucky Strike Entertainment’s Operating and Service Standards are executed consistently across water-based rides, arcade zones, food courts, party/event spaces, and other family entertainment offerings.
• Ensure the District and Area Managers are conducting regular inspections using Lucky Strike Entertainment’s visit checklists and tools, customized to include FEC safety standards, water ride operational audits, and family experience evaluations.
• Manage the execution of seasonal price changes, weekly specials, and various promotions, often aligned with school holidays, weather patterns, and regional family travel trends.
• Develop annual business plans and ensure that District and Area Managers are given specific goals to achieve. Collaborate with the District and Area Managers to develop the Annual Operating Plan (budget) for the region. Ensure accountability to this AOP. Review and analyze daily and weekly financial reports and monthly P&L performance.
• Evaluate financial performance and ensure District and Area Managers are involved in establishing and implementing effective action plans. Plan revenue growth and closely monitor expense control with a particular emphasis on strategic labor management, especially during peak seasons and high-traffic weekends.
• Develop a sales culture amongst District and Area Managers where being proactive and entrepreneurial is the expectation, including revenue streams like group sales, birthday parties, season passes, food and beverage, and retail.
• Ensure adherence to Operating Standards for water safety, lifeguard certification, food safety, sanitation, ride maintenance, alcohol service, and all local/state/federal safety regulations relevant to Waterparks and FECs.
• Ability to work varying shifts, weekends, holidays, and extended workdays to support seasonal fluctuations and business needs.

Benefits

• Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits.
• More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees