Trust Administration - Regional Trust Manager

Kestra • Wilmington, DE

78d

About The Position

Arden Trust Company provides industry-leading personal trust services designed to support families and preserve relationships for generations. As a professional trustee, we offer a depth of experience, technology and resources to handle trusts effectively. Our approach is rooted in fostering a meaningful partnership with the family’s wealth management advisor to create a seamless trust experience. Together, we provide families with a holistic approach and specialized expertise, giving them peace of mind in every aspect of their financial lives. SUMMARY: Manage all activities as well as a staff in a personal trust office setting. Provides account administration for a small book of business to ensure client satisfaction both Trust and Financial Advisor (i.e. account opening, encroachment requests and tax preparation).

Requirements

• A good working knowledge of all types of Fiduciary relationships
• Strong interpersonal and effective communication skills
• Strong organizational skills and aptitude for detail
• Teamwork and leadership orientation
• Ability to easily adapt to changing work environment
• Expert level role. Excellent knowledge of the field with strong leadership skills. Establishes operational objectives and work plans, and delegate’s assignments to subordinates. Involved in developing, modifying and executing policies that affect immediate client operations and may have a broader impact to the business unit or division. Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise. Implements strategic policies when selecting methods, techniques and evaluation criteria to obtain results. Establishes and assures adherence to budgets, schedules, work plans and performance requirements. Regularly interacts with senior management or executive levels within the enterprise. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship.
• Bachelor’s degree in Business Administration or other related discipline or the equivalent combination of education, training, or work experience.
• 7 + or more years’ experience
• Ability to sit at a computer for long periods of time
• Standing, walking, talking, hearing, sitting, reaching, grasping

Nice To Haves

• CTFA (Certified Trust Financial Advisor) designation will be beneficial

Responsibilities

• Develops, leads, manages and motivates staff. Explains team and individual goals and objectives.
• Oversees facility management, supplies, and contracts.
• Creates an environment oriented to trust, open communication, creative thinking and cohesive team effort.
• Manages Human Resources processes for reviews, new hires, terminations, etc.
• Assists staff with continuing professional development. Ensures team members have the necessary education and training to effectively participate on the team.
• Collaborates with senior management on designing, implementing and ensuring adherence to policies and procedures.
• Actively participates in preliminary discovery of new business opportunities; performs administrative reviews; interacts with Financial Advisors; coordinates with business development and document review to evaluate and determine appropriateness of the business.
• Performs account administration functions according to internal policies and procedures to be efficient and compliant (i.e. account opening, account closing, monitoring investment objectives, overseeing charging and collecting of fees, annual account reviews, encroachment requests and tax preparation).
• Responds in a timely manner to management, auditors, and bank examiners’ inquiries as requested; proactively accepts responsibility for solutions and resolutions to problems, reconciliations, and account reviews and ensures senior management is apprised of all pertinent issues.
• Other related duties assigned as needed.

Benefits

• Full health, vision, dental.
• 401(k) plans along with a host of voluntary plans such as car insurance, legal services and more (applicable to full time permanent employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees