Regional Transportation Specialist

ARUP Laboratories

7h•Remote

About The Position

Works independently to maximize the overall transportation plans and routing within a specific geographic region. Also, manages inventory of courier supplies. Works closely with our transportation vendors and airlines, including FedEx. Trains couriers and/or vendor representatives on the proper procedures and protocols required to ensure that medical specimens are handled appropriately, efficiently, and in a timely manner. Resolves issues with courier noncompliance regarding pickup, client interaction, route documentation, packaging, shipping, and communication with clients and ARUP workforce. About ARUP: ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Requirements

APPLICANT MUST RESIDE IN THE NORTHEAST
Valid Utah Driver’s License: 1) No moving violations within the previous two years 2) No alcohol/drug-related violations on record with the Driver’s License Division 3) Class D or CDL

Responsibilities

Develop and analyze geographic market transit plans regularly via OAG flight software, Transportation App scan data, Shipment Tracking data, airline cargo hours, Salesforce pickup schedules, etc.
Train courier vendor representatives on the procedures and protocols required to ensure that clients’ patient specimens are received at ARUP according to ARUP, DOT, FAA, IATA, and other regulatory policies and procedures.
Resolve issues with courier vendor noncompliance to regulatory and ARUP guidelines.
Act as liaison between vendors and all ARUP departments and personnel.
Onboarding new vendors with comprehensive training onsite to include optimal and standardized packaging of Category B and Category A infectious medical specimens.
Schedule and host conference calls with vendors. Represent the National Transportation Department on ARUP Sales team and/or ARUP client calls. Specifically, speaking to transportation related problems and/or resolutions to those problems.
Coordinate transportation activities within the geographical region assigned, including set up of new routes, edit of existing stops and routes, auditing routes for compliance of set pickup times, ARUP service standards, investigate errors and ensure proper corrective and preventative action, and provide retraining as necessary.
Review and reconcile invoices for courier, supply, and air freight services within the assigned region. Look for ways to reduce waste and optimize operational effectiveness and reduce overall transportation costs.
Properly use and care for ARUP company equipment used during travel.
Understand thoroughly all processes relative to the receiving efforts of incoming shipments to ARUP. Help establish the best method for transportation of incoming shipments. Prioritize shipments, as needed.
Represent ARUP and meet client needs quickly, courteously, and efficiently. Obtain as much information as possible regarding the person calling, who they represent, time of call, purpose of call, immediacy of action required, and all other needed information.
Work during your designated shift. Be able to cover/fill in whenever necessary (i.e. sick, PTO, or other emergencies) for coworkers when issues arise.
Respect and build unity with the other Transportation employees both local and national.
Support the Lab Support Supervisor of National Transportation by implementing and supporting all policy and procedural changes.
Attend all Department meetings, as designated.
Craft and distribute severe weather notices to the Sales team, regarding hurricanes, winter storms, and wildfires for example.
Act as resource to Client Services for all National Transportation education.
Resolve CRM nonconformance cases and/or calls pertaining to compromised specimens during transit.
Monitor ARUP online training videos with IFL, for accuracy and up to date information.
Manage yellow box inventory with 3rd party vendor for proper fulfillment of courier supplies.
Travel for company business, including client worksites, contract vendor visits, route audits, and training. Will comply with company policies for expenses and reimbursement. Will always conduct themselves professionally as a representative of ARUP.
Other duties as assigned.