Regional Transitional Manager

CWS Apartment Homes•Austin, TX

About The Position

The Regional Transitional Manager is responsible for managing the operations and maximizing the financial value of an apartment community on a temporary basis, with an emphasis on effectively managing, marketing, and maintaining the physical asset in accordance with CWS Apartment Homes, LLC policies, procedures and standards. An associate in this position will be assigned by the Vice President of Operations to manage various properties in a region or regions, typically for a short-to-medium term assignment, though long term assignments are possible. The RTM may be assigned to work in the absence of the current Community Director or at an underperforming asset with critical needs such as improved leasing activity to ensure optimum performance while maintaining expense control. Expected travel for the RTM position is 100%.

Requirements

Extensive leasing experience with both stabilized and lease up assets
Yardi software experience (required)
Strong verbal and written communication skills
Ability to adhere to a variable work schedule, including weekends and emergencies as required
Ability to adhere to company policies, procedures, and practices
Ability to establish and maintain effective working relationships
Ability to create and maintain a professional and ethical atmosphere
Possess a valid driver’s license with good driving record and current automobile insurance (required)
Strong supervisory/managerial skills
Strong word processing and spreadsheet skills
High school diploma, 2-4 years of college is strongly preferred
Extensive knowledge of property management with 2-4 years of manager level and leasing experience
Ability to travel extensively with minimum notice

Nice To Haves

Microsoft Office and Outlook software experience (preferred)

Responsibilities

Make safety a top priority
Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting all business activities.
Facilitate leasing activity and leasing improvements as needed for the community
Oversee the Assistant Community Director and Leasing Consultants use of phone techniques, tracking and follow-up, application verification and notification, lease paperwork preparation, move-in procedures, and apartment tour procedures
Recommend rent changes, renewal increases, and concessions to the Revenue Manager
Ensure all leasing practices meet federal, state, and local law requirements
Implementation of strategic marketing plans and execution thereof
Ensure that each member of the leasing staff is knowledgeable of the overall market
Develop overall marketing strategies and facilitate the participation of the leasing staff in all marketing programs
Evaluate the effectiveness of all advertisements
Develop and execute the property’s operations budget
Prepare the annual property operations budget by using the approved budget as a guideline
Monitor expenses to approved budget
Maintain positive resident relations and retentions program
Establish and maintain renewal programs, daily resident services, and concierge programs
Monitor service requests and follow-up programs
Monitor notices to vacate and ensure all efforts have been made to boost resident retention
Supervise and lead all on-site staff
Recruit, interview, and hire community staff
Evaluate on-site team member performance annually and coach/counsel team members as needed
Ensure regular and consistent training of all team members
Monitor make-ready status on vacant units
Establish and maintain efficient systems for scheduling necessary work in make-ready apartments to minimize down time and ensure make-ready units meet leasing objectives
Ensure the overall quality of make-ready units meet CWS standards
Monitor service requests
Ensure service request response is prompt
Ensure service requests are completed properly the first time
Establish and maintain systems for service requests and follow-ups
Achieve maximum performance regarding accounts receivables
Ensure all rent and other income due to the property is collected
Ensure all receivables are recorded properly
Ensure all monies are deposited to the bank timely
Achieve maximum performance regarding accounts payables
Approve and code expenses
Enter invoices into the accounts payable system
Ensure the timely payment of invoices
Maintain and reconcile the petty cash debit card account
Monitor payroll reporting
Ensure the proper use of the time clocks
Review punch detail reports with individual staff members
Prepare monthly bonus and commission reports
Successful execution of Risk Management Programs and Emergency Procedures
Implement and maintain the CWS Risk Management Programs
Respond to community emergencies and document any damage and/or accidents involving residents and team members
Plan and participate in regular safety meetings