Regional Training Manager

Xperience XRG Careers•Cypress, CA

23h•$75,000 - $90,000

About The Position

The Regional Training Manager is a support position to the restaurants. They are tasked in ensuring that all hourly employees and managers are trained properly. Being the Knowledge expert in multiple concepts standards, with the goal for great guest satisfaction of dining experiences. Working side by side with the restaurant teams to build strong relationships to strengthen the learning and development of the daily operations in the restaurant.

Requirements

Strong communication and desire to grow is a must.
Hospitality mindset, as the guest experience is the measurement of success.
Quick Problem-solving abilities with a positive mindset.
Outstanding interpersonal skills and great team player.
Must be able to work independently with a high degree of self-initiative.
Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
Ability to work well under pressure and adapt to changes in project priorities.
Must be able to accommodate a flexible work schedule, including weekends and holidays.
Proof of eligibility to work in the United States
21+ years of age
Proficient in Microsoft Office, Word, Power point, and Excel; Canva proficient a plus
Experience in a full service, high volume restaurant or food and beverage multi-unit environment for a minimum of 3 years.

Nice To Haves

Experience with Micros, Tabit, Hotschedules a Plus
Knowledge of using an LMS system prior
Experience in a fine dining restaurant with elevated service standards
High energy and outgoing personality

Responsibilities

Work in partnership with GM’s and Regional Directors to validate proper training being executed at the store level.
Validating proper training materials and tools are in place at the restaurants.
Identifying training materials needed for concepts to further strengthen service standards and menu knowledge.
Identifying and certify trainers at store level for all workgroups.
Development of Shift Coordinators and Managers in Training.
Daily Visit reports on observations of service standards during restaurant visit.
Support the rollout of company strategic initiatives.
Foster a culture of continuous learning, problem solving, professional development, and team engagement within the training team.
Track and report on training program effectiveness, employee progress, and overall impact on restaurant performance.
Monitor and evaluate the effectiveness of training programs through assessments, feedback, and on-site visits.
Ensure all training programs comply with industry regulations, food safety standards, and company policies.
Develop training materials, manuals, and tools that align with XRG’s brand standards and operational procedures.
Analyze training needs to develop new training programs. Modify/ improve existing programs while applying principles of learning models and theories.
Work within our Fine dining concepts to elevate service expectations with strong F&B knowledge.
Travel to locations in the designated region with potential trips requiring flying out of town for multiple days at a time.

Benefits

Competitive Pay and Partner Perks
Our generous bonus structure(s) through the Profit for Partners Program add an extra layer of reward to your hard work.
Unique Culture
Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match
Company-Paid Life Insurance
Career Growth Opportunities
Professional Development Reimbursement Program
Employee Referral Program
Safety & Compliance Incentives
Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands.
Time Off: Recharge and rejuvenate with paid vacation time.
Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered with paid sick leave.
Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
Life Beyond Work: Embrace additional benefits such as pet insurance, legal services, and much more!