Regional Trainer

MOC Products Company, Inc. • Los Angeles, CA

4d

About The Position

Coordinate and facilitate the installation and training for Products and Services, Equipment Operation and Demonstration, Electronic Service Menu, MenuBuilder data analytics, ProSystems reporting, EZ Wins Reporting and Gamification and other technology offerings including application at the customer’s location and through virtual support. Offer training for additional products at the dealer, both onsite and online, to enhance sales.

Requirements

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Automotive dealership fixed operations experience of 5 years or more with a full understanding of vehicle maintenance and repair.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Capable of composing standard reports and written communications.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Microsoft Office, Outlook, Web Browser Internet software.
• Current Driver's License
• You must be able to travel 20% of the time if necessary.

Responsibilities

• Customer Training in Products, Equipment, Technology Offerings, and reporting software
• Support Regional Sales Managers with web-based service menu set up, deployment and ongoing support.
• Assists in developing service drive marketing programs such as web-based service menus, flip charts, service department labor operation codes into the dealer management system ("DMS").
• Assists in installing labor operation codes into the dealer management system ("DMS").
• Recommend changes to current sales techniques or procedures based on team performance as it relates to service menu sales and operations.
• Ensure Pro System Reporting is set up and maintained at every store equipped with technology.
• Install and support EZ Wins Software at all stores where technology is provided.
• Recommend product or service enhancements to improve customer satisfaction and sales potential.
• Making sure projects finish promptly and stay within the assigned market or regional budget.
• Acts as an advisor to sales team regarding service menu projects, reporting tasks, route card development, and operations within the market.
• Manages and maintains current business relationships and seeks new account relationships through sales/marketing referrals and prospective activities.
• Assists in developing the procedure for new prospect development, manages the market sales funnel and secures new prospects.
• Assists in developing sales presentations, proposals, manages new account acquisitions and closes new business directly as it relates to service menus.
• Provide low level IT support to customers as it relates to programs provided by the company.
• Assist sales team with monthly, quarterly and yearly sales goals assigned by company or general manager.
• Follow all State, Federal and Company Policies for operation, inspection, and maintenance of assigned company vehicle.
• Reports action plan to the General Manager of the region and executes on the plan.
• Assist the sales force and customers in setting the proper amount of inventory, equipment, and marketing material to support sales volumes.
• Manages daily activities of the operational sales support function and oversees workflow of all business processing including preparation of reports, charts, and other statistics to support and manage the sales department within the market.
• Assists with budget management to ensure expenses meet regional target goals.
• May handle and resolve more complex customer requests or complaints.
• Assist in contests and promotional events and interact with external dealers to increase sales volume.
• Reviews market analyses to determine customer needs, price schedules, and discount rates.
• Advises dealers, distributors, and clients concerning sales and presentation techniques.
• Analyzes sales statistics to formulate policy and assist regional sales managers in promoting sales.
• Represents company at trade association meetings to promote products.
• Delivers sales presentations to key clients in coordination with sales representatives.
• Meets with key clients, assisting sales representative with maintaining relationships and negotiating and closing deals.
• Assist other departments within organization to prepare manuals and technical publications.
• Prepare periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion as it relates to service menu sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level