Regional Technology Lead

Acadia Healthcare•Franklin, TN

1d•Remote

About The Position

The Regional Technology Lead applies professional experience and training in information technology to administer all aspects of operating systems in a complex computing environment. The Regional Technology Lead is responsible for a variety of duties which include physical installation of operating system software, hardware, peripherals and other technology items, design and modification of floor plans and blueprints, and traveling up to 90% of the time.

Requirements

Associate degree in Information Technology or equivalent work experience.
2+ years hands-on technical roles.
Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
Working knowledge of various Windows client operating systems.
Working knowledge of low voltage cabling
Experience with MS Active Directory account provisioning, Exchange account administration.
Experience with MS Office 365 account and licensing.
Experience with networking technologies.
Experience with virtualization/server technologies.
Experience with telephony systems including, but not limited to, RingCentra
Ability to work in both independent and team environments
Strong analytical, conceptual, and problem-solving skills.
Solid grounding in core enterprise applications, including SQL, Email, Active Directory and Networking.
Strong understanding of information processing principles and practices.
Excellent architecture and technical support documentation skills.
Excellent verbal and written communication skills.
Demonstrated ability to effectively analyze and resolve problems and be assertive in presenting solutions.
Ability to organize and set priorities according to situational demands and work effectively under stress and with minimal supervision.
Ability to travel to locations throughout the US, complete the tasks at hand in a timely manner.
Demonstrated skill in providing a high level of customer satisfaction to end-users.
Knowledge of office administration procedures with the ability to operate most standard office equipment.
Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality.
Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
Self-motivated with strong organizational skills and superior attention to detail.
Must be able to manage multiple tasks/projects simultaneously within inflexible time frames. Ability to adapt to frequent priority changes.
Capable of working within established policies, procedures and practices prescribed by the organization.
English sufficient to provide and receive instructions/directions.

Nice To Haves

CompTIA A+ (Preferred, or 3+ years hands-on experience)
CompTIA Network+ (Preferred, or 3+ years hands-on experience)
Similar combination of knowledge and experience.

Responsibilities

Installs, configures, and maintains multiple servers and workstations, ensuring proper integration with other computer systems.
Installs, configures, and maintains multiple routers, switches, and voice gateways, ensuring proper integration with other systems.
Installs, configures, and maintains all IT rack equipment such as a UPS and other facility peripherals.
Plans and implements specialized equipment such as pumps and dosing equipment.
Conducts regular review of floor plans and or blueprints to identify low voltage layouts and equipment placement for proper deployment strategies.
Conducts testing of low voltage installations with specialized tools.
Deploys new hardware and works closely with other IT teams to validate outcomes of new hardware.
Analyzes the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
Configuration, support and administration of IT closets and IT racks at hospitals and clinics.
May lead or guide the work of other staff engaged in similar functions.
May handles support calls as needed.
Maintains working knowledge of current industry standards in systems administration, industry security regulations and low voltage.
Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
Develops constructive and cooperative working relationships with others and maintains them over time.
Encourages and builds mutual trust, respect and cooperation among team members.
Maintains regular and predictable attendance.