Regional Technical Training Manager

Arrow Exterminators

1d

About The Position

The Region Technical Training Manager will function as Field Training support for service centers as assigned by the Director of Technical Services and Professional Development. The general purpose of this position is to assist the Region Vice President and the Service Center Manager with technical support and quality control at the field level to ensure superior customer service and State Rule and Regulation Compliance. The majority of the Region Technical Training Manager's time will be spent in the field with service professionals in all service segments to provide field training that ensures the highest level service is being delivered to Arrow Exterminators' customers.

Responsibilities

• Technical field training, evaluation and reporting, IPM service training and Quality Control of all Residential and Commercial Pest Control Service Professionals, Termite Service Professionals, Sentricon Service Professionals, Home Evaluators, Renewal Inspectors, Service Managers and Service Center Managers on a daily basis
• Conduct Service Center inspections quarterly or as assigned
• Refer to Arrow Exterminators Service Center Inspection Report detail explanation of areas to be inspected
• Conduct Sentricon Quality Assurance Reviews (QARs) as assigned
• Conduct paperwork reviews at the service center level for any or all sales or service segments quarterly or as assigned
• Conduct vehicle inspections at the Service Center level as assigned
• Conduct Arrow approved service center training courses quarterly or as assigned
• Conduct Respirator training and fit testing for service center employees annually or as assigned
• Train new service employees to take and pass necessary state exams within the state required period as necessary or assigned
• Advise and train Region and Service Center operation employees on federal and state rules and regulation changes as assigned
• Assist Region and Service Center operations with safety compliance ongoing or as assigned
• Assist the Director of Technical Services & Professional Development in Service Protocol design and implementation for all service segments and pests as assigned
• maintain state Certified Operator and Certified Instructor status as well as other state certifications/registrations as necessary
• Communicate with the Director of Technical Services & Professional Development daily via email or phone to provide synopsis of activities.
• Communicate projected schedule to the Director of Technical Services & Professional Development and Region Operations weekly via email.
• Communicate, on the proper forms and as completed, the results of Service Center Inspections, Vehicle Inspections, Field Training Reports, Paperwork Reviews and Quality Assurance Reports to the Director of Technical Services & Professional Development, Region Operational Vice Presidents and Service Center Manager via email.
• Oversee new product use and evaluation as assigned by the VP of Technical Services & Quality Control
• Travel daily to the service center where duties are scheduled to be performed. Overnight travel will be necessary depending on Service Centers assigned.
• Other Duties as assigned

Benefits

• Competitive Compensation
• Work-Life Balance
• Awards and Recognition Programs
• Career Mapping
• Professional and Career Development Training
• Upward Career Mobility
• 401K Matching
• Medical
• Dental
• Vision
• Employer-Paid Life Insurance
• Ancillary Products: Disability Insurance, Voluntary Life Insurance, Cancer & Accident Ins., Auto and Home Insurance
• Employee Assistance Program
• Health & Wellness Programs
• Paid holidays
• Paid and unpaid time off
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees