Manager, Technical Training

Summit Utilities Inc•North Little Rock, AR

5d•Hybrid

About The Position

The Technical Training Manager is responsible for the enterprise-wide development, execution, and continuous improvement of Summit Utilities’ Technical Training and Technician Progression Programs, including the creation of high‑quality training content, materials, and delivery methods that support safe, compliant, and proficient natural gas operations. This role evaluates the technical competencies of individuals and teams to ensure regulatory compliance, operational readiness, and consistent skills development across the workforce, while also supporting broader talent management initiatives by aligning training strategies with organizational development needs. Reporting to the Director of EHS&T, the Manager of Technical Training collaborates closely with operational leaders to ensure training programs effectively reinforce company goals, regulatory requirements, and a culture of safety and continuous improvement.

Requirements

5+ years of experience working in natural gas distribution or transmission.
2+ years of leadership experience
Previous experience as a trainer developing content required.
Demonstrated ability to influence decisions and drive outcomes across the organization, even when operating as an individual contributor.
Strong knowledge of Learning Management Systems (LMS) and their application in enterprise training environments.
Comprehensive understanding of 49 CFR 192, NFPA 54 (National Fuel Gas Code), and relevant company manuals, policies, programs, and technical standards.
In‑depth knowledge of gas operations and maintenance activities, including turn‑ons/turn‑offs, emergency operating procedures, and related field practices.
Proven capability to design, develop, and facilitate training using a variety of instructional methods and delivery platforms.
Sound judgment and decision‑making skills that support the goals of the EHS&T and Operator Qualification (OQ) programs.
High level of integrity with the ability to appropriately manage sensitive and confidential information.
Demonstrate adaptability and effectiveness in dynamic environments, managing diverse tasks, responsibilities, and stakeholder needs.
Proficient in Microsoft Office applications—including Word, Excel, PowerPoint, and Outlook—with the ability to apply these tools effectively in a training and leadership environment.
Exceptional attention to detail and strong organizational skills.
Positive, collaborative attitude with a willingness to support team and organizational needs. Ability to manage multiple priorities simultaneously while maintaining accuracy and quality.
Strong verbal and written communication skills, with the ability to convey complex information clearly and professionally.
Highly effective presenter with the ability to engage diverse audiences.
Maintains a professional appearance and demeanor when interacting with employees, customers, contractors, and vendors.
Demonstrates initiative and openness to taking on new responsibilities.
Consistently dependable and reliable, meeting commitments and maintaining punctuality.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide strategic leadership and oversight for the enterprise‑wide Technical Training and Technician Progression Programs, ensuring consistent, high‑quality training delivery across all operating companies and geographic regions.
Lead and manage a dispersed team of technical trainers located in multiple states, fostering alignment, collaboration, and excellence in training execution.
Responsible for delivering company-wide Technical Training and Technician Progression Programs
Oversee the training of operations employees in compliance with PHMSA, state and local requirements aligning with company procedures and guidance documents.
Oversee the development of training curricula, materials, and instructional methods to support consistent, enterprise‑level competency and regulatory compliance.
Direct the delivery of hands‑on, scenario‑based field training in simulated environments to ensure employees gain practical, job‑ready skills.
Establish and manage a comprehensive enterprise training schedule that supports employee development at all stages, including initial qualification, progression, and refresher training.
Maintain and administer the company’s Technician Progression Program, ensuring consistent application across operating companies and supporting talent development and workforce planning.
Partner with field leadership to assess job tasks, evaluate performance needs, and align training content with operational requirements.
Conduct quality assurance audits to verify training effectiveness, regulatory compliance, and operational consistency across the enterprise.
Participate in the evaluation and testing of new tools, materials, and equipment to support innovation and operational improvement.
Contribute to the development, revision, and standardization of company procedures, technical standards, and best practices.
Serve as a visible champion for safety, operational excellence, and employee development across all operating companies.
Function as a change leader, promoting a culture of safety, quality, accountability, and continuous improvement throughout the organization.
Other job duties as assigned or requested.