Regional Support Supervisor

YAI•Brooklyn, NY

4d•$66,300

About The Position

Under the direction of the Regional and/or Regional Deputy Director, the Regional Support Supervisor will be responsible for ensuring quality and operational excellence for the programs within their assigned region(s). Collaborates and works closely with program leadership and support departments to provide oversight of administrative and financial systems, trainings, quality of services, and staff engagement. Primary duties include: assisting in supervision and quality assurance of the region's programs, project management and systems workflows, being a Super User for technological systems, assist in training new and existing Supervisors, organizing the administrative training responsibilities, coordinating regional trainers, and supporting and reporting to the Regional Director. The position requires supervisory skills and is best suited for a highly organized person who is capable of multitasking. The role requires direct responsibility for a diverse array of tasks within multiple programs and is a very people-focused position.

Requirements

BA/BS required
Prior supervisory and training experience within the field of I/DD preferred
Preferred experience in project management; proven ability to manage projects to completion
Background in supporting people with I/DD or mental health needs
Tuberculosis test mandatory for most positions
Exceptional at planning and organizing
Ability to communicate and present to a wide and varied audience
Ability to multitask
Strategic mind set with strong decision-making skills, ability to effectively lead especially during challenging situations
Excellent interpersonal skills
Collaboration; ability to work well with others
Technologically proficient
Ability to evaluate individual staff strengths and weaknesses
Meeting facilitation
Exceptional leadership and supervisory abilities
Training and education proficiency
Facility maintenance
Comprehensive knowledge of systems (financial, clinical, medical, administrative, compliance)
Able to quickly learn, understand, and disseminate policy, procedures, and practices
Incident reporting
Labor relations
Person-centered mind set
Understanding of financial practices and parameters for the programs

Responsibilities

Serving as the liaison with all support departments, assists as needed
Train new residential and day Supervisors in systems
May be involved in planning special events for staff and people we support
Provides support in Residential and Day programs when there is no Supervisor, a new Supervisor, or lack of leadership in the program
Responsible for training on multiple systems
Ability to conduct investigations throughout the region
Acts as a Super User for digital/technological systems
Alerts and coordinates the implementation of training updates
Serves as a support to all trainers in the region, especially regarding preparation, scheduling, and collecting feedback to ensure YAI provides the highest quality of training to staff
Region's representation for committees
Works with individuals and teams
Manage the organization's systems in a region
Provides program assessments to the Regional Director and Deputy Director
Ensures consistency of program operations within YAI's policies and procedures
Participates in agency projects/committees
Attends and presents at regional Supervisor and Coordinator meetings
Communicating priorities for the programs to staff
In collaboration with the Human Resources department, supports with recruitment and engagement efforts including participation in group interviews, attending hiring events, and advertising YAI at college networking events
Ensure adherence to organizational policies and practices
Assists supervisors, directors, and regional leadership with continually identifying opportunities; proposes solution-based approaches to enhancing the overall quality and well-being of their assigned region's operations