Regional Support Manager

United Ground Express • Chicago, IL

2d

About The Position

As the Regional Support Manager, you will report directly to the Senior Regional
Manager of Airport Operations. You will be asked to step into interim General
Manager coverage to support vacancies. Your leadership will ensure we are
consistent in delivering safe, caring, dependable, and efficient station
operations. You will participate in other company operations and initiatives as
assigned.

How you will make an impact:

Ensure that all employees and business partners understand the importance of
safety and require that they conduct themselves in a manner that reflects
this value.
Champion and model exceptional customer service delivery to every customer,
every day, aboard every flight.
Maintain outstanding operational performance through effective leadership
during day-to-day operations.
Work with other operational and planning departments to influence and improve
day-to-day performance.
Drive continuous improvement through effective management and development of
processes and procedures to align with UGE’s goals and objectives.
Foster a culture of employee engagement.
As needed, lead and direct a team of airport operations staff, including
supervisors, coordinators, and support personnel, to ensure efficient and
effective operations.
Act as a liaison for airline representatives, airport authorities, government
agencies, and other relevant stakeholders to coordinate operational
activities and address any operational challenges.
Act as a temporary General Manager to cover vacancies as assigned to ensure
consistent, Safe, Caring, Dependable, and Efficient station operations for
varying periods of time as required, as well as participate in other Company
operations and initiatives as assigned.

Requirements

• 4+ years of airport operations experience
• Bachelor's Degree or equivalent work experience
• Experience managing airport operations across multiple locations
• Experience supporting station transitions, start-ups, and new Other Airline (OA) contracts
• Experience working with frontline employees in a union environment
• Strong communication and interpersonal skills
• Strong problem-solving skills
• Strong leadership skills, with the ability to motivate, coach, and work in teams
• Analytical thinking, ability to provide and understand performance data, goal-directed leadership, and service-oriented performance
• Must be flexible to work at stations throughout the U.S. for long periods of time with up to 75% of travel
• May have to cover shifts when necessary, available seven days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations

Responsibilities

• Ensure that all employees and business partners understand the importance of safety
• Champion and model exceptional customer service delivery
• Maintain outstanding operational performance through effective leadership during day-to-day operations
• Work with other operational and planning departments to influence and improve day-to-day performance
• Drive continuous improvement through effective management and development of processes and procedures to align with UGE’s goals and objectives
• Foster a culture of employee engagement
• Lead and direct a team of airport operations staff
• Act as a liaison for airline representatives, airport authorities, government agencies, and other relevant stakeholders
• Act as a temporary General Manager to cover vacancies as assigned

Benefits

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager