Regional Service Supervisor

Consumer Direct Care Network•Billings, MT

34d•Onsite

About The Position

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The Regional Service Supervisor ensures that clients’ in-home care needs are met in full compliance with applicable regulations and program guidelines. They lead and mentor service and administrative coordination teams within their assigned territory, fostering a collaborative and cohesive office environment. The role supports day-to-day operations and champions client advocacy to ensure high quality care delivery.

Requirements

Meet at least one of the following program-specific requirements:
3 years' experience serving individuals with disabilities and/or supervising teams
A bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or a related field
A combination of relevant education and experience
Demonstrate proficiency in relevant computer systems and tools
Maintain reliable transportation and valid automobile insurance for in‐state travel
Ability to work flexible and/or extended hours, if needed, to meet the job requirements
Ability to successfully pass a background screening
Reliable internet service for hybrid or remote work, if applicable

Responsibilities

Train, supervise, and coach Service and Administrative Coordination teams in compliance with company policies and procedures
Identify operational challenges and implement solution-oriented process improvements
Monitor operational data and prepare advanced reports for management and stakeholders
Oversee client and employee enrollment in program-supported services
Communicate effectively with referral sources, clients, and employees
Manage daily operations, including client assessments and home visits, in accordance with state, federal, and program contract requirements
Maintain up-to-date knowledge and skills to coordinate and streamline workflows
Exhibit leadership through dependability, effective problem-solving, and sound decision-making
Lead and track project deliverables to ensure timely completion
Facilitate, assign, and participate in professional development and training opportunities
Collaborate with stakeholders to support effective service delivery
Represent the company at stakeholder meetings, health fairs, and provider events
Promote company services to referral sources and community partners
Other duties as assigned

Benefits

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance