Regional Service/Office Administrator

Shimadzu Careers•Marlborough, MA

34d•$55,000 - $59,000•Onsite

About The Position

Shimadzu Scientific Instruments is seeking a Regional Service/Office Administrator to provide administrative and operational support to the Regional Service Manager and broader service team. Based at our regional office, this role plays a critical part in keeping service operations organized, efficient, and customer-focused.

Requirements

3+ years of proven success in an administrative support role, preferably in a technical or service-oriented setting
High school diploma required; post-secondary education preferred
Strong organizational, written, and verbal communication skills
Proficiency in Microsoft Office (Word, Excel, Access) and general computer literacy
Ability to work independently and collaboratively across teams

Responsibilities

Handle customer service call logging, tracking, and data entry
Manage regional inventory records, service documentation, and shipping logistics
Support contract administration and preventive maintenance program tracking
Perform general office functions including mail distribution, supply management, hospitality coordination, and office security procedures
Maintain detailed call reports, service data, and regional office schedules
Provide administrative support to service staff, assisting with internal documentation and communications

Benefits

A work environment that values diversity, inclusion & belonging
Day 1 Benefits & Competitive Salary
Matching 401K & Profit-Sharing Program
Clear pathways for Career, Leadership and Personal Development
Flexible Spending/Health Savings Accounts
Generous & Front-Loaded Paid Time Off Plan
Tuition Assistance Program for both graduate and undergraduate levels
Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Business casual Dress Attire & casual (jeans) Friday!
Employee Resource Groups to network, build a sense of community and enhance one’s career and personal development