Regional Service Manager

Mazzella Companies•Birmingham, AL

About The Position

Overview The Regional Service Manager plans, directs and coordinates the operations of the local service branches. The Regional Service Manager is the liaison between management and the branch Service Managers. Responsibilities Oversee and manages the crane service budgets for branches in the assigned region Understand and is responsible for the financial success within the assigned service region Ensure regional service locations meet company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs Ensure regional growth in the assigned service region’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done Work to drive down the level of open unresolved service jobs Manage, guides, and directs Service Managers in the assigned area Assist Service Managers with business relationships/contracts with customers when needed Lead recruitment and selection of local branch employees Actively participate in performance evaluation and provide feedback to employees Frequently travels to meet with Service Managers at established service locations Assure associates maintain all vehicles, equipment, storage and work areas used in the field and shop areas. Establish and maintain rapport with customers in order to provide the best possible service Other duties as assigned by management Qualifications Education A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred. Experience & Skills 6 years minimum experience involving administrative, customer service or technical environment Expert knowledge of the crane service industry Strong time-management skills Exceptional decision-making skills Effective strategic management skills Exceptional communication skills Ability to plan and delegate Ability to devise strategic planning Ability to divide a task into subtasks and delegate them to their team members Must successfully complete a criminal background check, physical, drug screen, and E-verify The Mazzella Way Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance. Why Team Members join Mazzella: Team-oriented environment A real Work life/ Home life balance Growth and Development Opportunities including a Lifelong Learning Career Path Humble, Hungry, Smart Culture Market Competitive Salaries Free Virtual Doctor visits with $0 copay (Teledoc) Tuition Reimbursement Mazzella Core Values: Safe - personal commitment to all stakeholder’s well-being; purposeful control of risk Lifelong Learner – routinely acquire new skills and capabilities that bring value Humble – lack excessive ego or concerns about status; emphasize the Team over self Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed Smart – common sense about people, good judgement, and intuition around their impact on group dynamics

Requirements

6 years minimum experience involving administrative, customer service or technical environment
Expert knowledge of the crane service industry
Strong time-management skills
Exceptional decision-making skills
Effective strategic management skills
Exceptional communication skills
Ability to plan and delegate
Ability to devise strategic planning
Ability to divide a task into subtasks and delegate them to their team members
Must successfully complete a criminal background check, physical, drug screen, and E-verify

Nice To Haves

A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.

Responsibilities

Oversee and manages the crane service budgets for branches in the assigned region
Understand and is responsible for the financial success within the assigned service region
Ensure regional service locations meet company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
Ensure regional growth in the assigned service region’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
Work to drive down the level of open unresolved service jobs
Manage, guides, and directs Service Managers in the assigned area
Assist Service Managers with business relationships/contracts with customers when needed
Lead recruitment and selection of local branch employees
Actively participate in performance evaluation and provide feedback to employees
Frequently travels to meet with Service Managers at established service locations
Assure associates maintain all vehicles, equipment, storage and work areas used in the field and shop areas.
Establish and maintain rapport with customers in order to provide the best possible service
Other duties as assigned by management