Regional Service Manager

The Raymond Corporation • Summerfield, NC

13d

About The Position

As the Regional Service Manager, your primary responsibility is to lead, develop, and support Carolina Handling’s associates, customers and Business Execution. Key objectives include fostering teamwork across service teams and all departments; promoting a professional image of the dealership with our customers, enhancing relationships, and maintaining high level of customer satisfaction; driving business growth through accurate planning and execution of business plans and market strategies, contributing to the overall success and expansion of the organization.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• Five years of successful operations management experience.
• Excellent organizational skills.
• Strong customer service skills.
• Ability to communicate effectively with other management, associates and customers.
• Ability to effectively monitor and develop associates.
• Proficient with personal computers, using both Windows and ERP operating systems.
• Must exhibit attention to detail and the ability to manage changing priorities.
• Additional knowledge, skills, and abilities as necessary for assigned duties.

Responsibilities

• Regional Management and Oversight
• Manage the regional territory, overseeing Service Managers, associates, and customer relations.
• Supervise daily service department operations to maintain an organized flow of information.
• Take ownership of P&L streams for all service lines under the aligned regional team, supporting Service Managers in reviewing/owning their P&L streams.
• Performance and Improvement
• Foster a culture of continuous improvement, emphasizing quality and timely results.
• Mentor and coach managers and associates, encouraging training and development opportunities, and sharing job-specific knowledge.
• Conduct regular evaluations of Service Managers’ performance against established metrics and goals.
• Financial and Operational Control
• Control and evaluate service department income and operating costs through business and budget planning, and P&L analysis.
• Evaluate and take action based on month-end service reports for accuracy, trends, and improvement opportunities.
• Communication and Collaboration
• Maintain open communication among management, associates, departments, and Raymond.
• Collaborate with subject matter experts and cross-functional teams to ensure process consistency.
• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

• Medical, Dental and Vision Insurance, Prescription Drug Plan.
• Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
• Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
• Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager