Regional Service Manager - Sacramento Region

Siemens Healthineers

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This role ensures customer satisfaction and loyalty by leading service delivery, achieving financial goals, and maintaining regulatory compliance. It manages and develops Customer Service Engineers, prioritizes business objectives, and builds strong relationships with key accounts through proactive support and strategic communication. Work to maximize customer loyalty and satisfaction Communicate the value proposition of Siemens service to customers Obtaining service financial goals through revenue attainment and effective cost containment. Ensure compliance with FDA Good Manufacturing Practices Meet annual RSM goals and metrics as established Hire, develop, train and coach Customer Service Engineers (CSE’s) Prioritize customer and business objectives to provide clear direction to CSE’s Ensure customer satisfaction through timely follow up on all issues Key Customer and area Management Develop long term value-based relationships with key accounts Provide additional escalation support to resolve key account issues Develop proactive account plans to prevent or predict issues Provide continues communication across organization for key accounts

Requirements

BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.
8+ years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.
Excellent organizational skills
Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization
Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives
Ability to read, analyze and translate into action financial profit and loss statements.
Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents
Ability to thrive as a member of a collaborative, cross-functional team
Competent knowledge of MS Office applications
Must have a valid driver’s license and a clean driving record over the last three years.

Nice To Haves

Experience in managing large remote employee-based territory
Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic Imaging industry experience
Ability to articulate and explain value of Service Agreement offerings
Working knowledge of SAP or experience with equivalent enterprise service software solution

Responsibilities

Maximize customer loyalty and satisfaction
Communicate the value proposition of Siemens service to customers
Obtaining service financial goals through revenue attainment and effective cost containment.
Ensure compliance with FDA Good Manufacturing Practices
Meet annual RSM goals and metrics as established
Hire, develop, train and coach Customer Service Engineers (CSE’s)
Prioritize customer and business objectives to provide clear direction to CSE’s
Ensure customer satisfaction through timely follow up on all issues
Key Customer and area Management
Develop long term value-based relationships with key accounts
Provide additional escalation support to resolve key account issues
Develop proactive account plans to prevent or predict issues
Provide continues communication across organization for key accounts