REGIONAL SERVICE MANAGER- CENTRAL REGION

Yokogawa•Houston, TX

About The Position

Not just a job, but a career Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect. About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Requirements

Excellent communication and stakeholder management skills
Ability to travel within region
Strategic Thinker with a customer first mindset
Strong commercial acumen
Exhibits ownership, accountability, and a results-driven approach to problem-solving.
Strong verbal and written communication skills
Bachelor’s degree in engineering, Automation, or a related technical field
10-15 years of experience in industrial automation service roles,
Hands-on knowledge of systems such as DCS, PLC, SIS, SCADA and asset performance software
3 years’ experience leading regional teams and managing customer relationships
Experience with ERP, CRM and digital field service platforms (e.g., SAP, Salesforce, ServAir)
Experience managing service P&L

Nice To Haves

Industrially recognized certifications such as PMP, Six Sigma, CCNA, GICSP etc.
Knowledge of industrial cybersecurity frameworks
Comfortable with regional travel

Responsibilities

Team Leadership and Management
Lead, coach, develop and mentor a regional team of Service Engineers, Service Specialists, and Support Staff.
Manage workforce planning, skills development and succession planning.
Align service goals with business objectives through team development and performance management.
Foster a culture of accountability, learning and continuous improvement.
Service Delivery & Operations
Oversee planning and execution of service jobs -on site and remote services: maintenance, troubleshooting, service projects, upgrades and commissioning.
Ensure compliance with safety, quality and regulatory standards and customer HSE requirements
Drive adherence to SLA commitments and performance KPIs for response time, resolution and uptime.
Manage escalation procedures and technical support channels.
Customer Engagement & Retention
Build and maintain strong customer relationships through regular reviews, feedback loops, and SLA management.
Serve as they key regional service contact for strategic customers and act as escalation point.
Proactively identify opportunities for contract renewals, modernization and digital enhancements
P&L and Business Performance
Own regional core services OI, revenue, cost control and margin targets
Drive upselling and cross-selling of service contracts and solutions
Collaborate with Sales and Business Development teams to strategically drive install base service growth and improve customer retention(attach) rates.
Monitor KPIs and implement continuous improvement plans and initiatives
Strategic Initiatives & Contribution
Identify regional trends and customer needs to influence future service offerings and innovations
Lead regional deployment of digital service tools, remote support platforms, and predictive maintenance programs.
Support regional strategy for lifecycle service offerings, including asset modernization and sustainability solutions.
Develops and establishes both short and long-range business strategies for accomplishing key YCA Order objectives.
Contribute to North American and Global service strategy and operational improvements.
Align and deliver based on the strategic directions given by organization leadership team.