Regional Service Manager, Mobile Solutions

STERIS•Phoenix, AZ

About The Position

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The Regional Service Manager leads a full-service district with a strong Customer First culture, ensuring exceptional service delivery and operational success. The role builds and maintains a high-performing team by interviewing, selecting, training, developing, and retaining top talent. It fosters a culture of safety and compliance while consistently achieving or exceeding business objectives. The Regional Service Manager utilizes strong leadership skills to motivate and guide the team toward delivering outstanding customer satisfaction and driving growth, while optimizing resources to provide value for stakeholders and sustain long-term success.

Requirements

High School Diploma or equivalent
Minimum 5 years in field service management (managing virtually) leading field teams, or equivalent/progressive experience in STERIS field service.

Nice To Haves

Experience managing a team of 10 - 20 direct reports, including interview/selection, development, and retention.
Demonstrated ability to apply LEAN and process improvement methods.
Proven ability to plan, organize, and manage a profitable business unit, including developing and analyzing complicated financial data.
Ability to gather and analyze data, propose solutions and develop action plans.
Ability to provide exceptional Customer service.

Responsibilities

Lead a geographically dispersed service team, ensuring a Customer First culture and exceptional service delivery.
Build and maintain strong customer relationships; represent service in critical meetings, escalations, and sales opportunities.
Ensure customer satisfaction through efficient resource deployment, proactive issue resolution, and adherence to quality standards.
Select, train, develop, and retain top talent; provide coaching, performance feedback, and manage disciplinary actions when necessary.
Drive operational excellence by planning, organizing, scheduling, and supervising technical personnel to meet customer needs.
Promote and enforce safety standards, codes, and procedures across all service operations.
Develop financial forecasts, monitor performance, and implement cost-effective strategies to achieve profitability and business objectives.
Collaborate with Sales to identify opportunities, negotiate service contracts, and support joint account planning for growth.
Ensure timely and accurate completion of administrative tasks, including expense reports, timecards, billing, and equipment maintenance.
Optimize resources and processes to deliver value for stakeholders and sustain long-term success.