Regional Service Director

Fairbanks Morse Defense • Chesapeake, VA

1d

About The Position

The Regional Service Director is responsible for both the strategic and tactical operations of the service center that provides superior customer support and operational execution. This role requires high motivation, a strong leadership orientation, and excellent communication skills in order to effectively manage the service business and achieve financial results. Principle Duties and Responsibilities Plan, direct and manage all facets of assigned Service Centers, Channel Partners and Service Personnel within the region to achieve safety goals, achieve on-time deliveries, maintain cost within budgeted levels, increase orders and revenue, reduce inventory and maximize profitability Initiate process improvements and implement best practices from other regions Administer performance management program for staff, including performance plans, development plans, assessments and salary merit increases Recommend new policies and procedures while ensuring established corporate and local policies and procedures are followed Forecast labor demand and allocate manpower resources to ensure operational goals can be attained Build and maintain long-lasting strong customer relationships, identifying growth opportunities and resolving customer complaints as required Build effective cross functional relationships throughout the organization and work with awareness of interdependencies and responsibilities Foster a team environment that ensures alignment to company goals, objectives, and corporate values Lead service-related expansion initiatives (geographic, product, resources Lead in a manner that supports the company Values This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense.

Requirements

• Bachelor’s degree in business administration, technical degree, or equivalent experience is required
• Minimum of eight years of experience in a service or manufacturing environment is required
• Five years of supervisory experience is required
• Must have demonstrated business management skills, including an understanding of cost control, labor absorption, business analytics, quality management systems, outsourcing, customer relations, contract negotiations, regulatory agency requirements and sales proposal preparation
• As a supervisor, program manager or leader, successfully meeting quarterly and annual financial objectives and customer commitments within the constraints of time, cost and performance for at least two years
• Coordinating with Sales to accurately quote work and direct the transition from the proposal phase to the contract phase, effectively communicating the requirements and objectives to all disciplines
• Managing all functional areas in the establishment and implementation of a program plan that includes resource requirements, goals, and major milestones
• Negotiating with all functional disciplines to accomplish necessary work within time, cost and performance requirements
• Reviewing, tracking and controlling budgets assuring that adequate cost collection occurred to verify budget accuracy
• Establishing program report requirements, reviews and controls necessary to evaluate all phases of the business plan, including cost, schedule, technical performance, manufacturing performance, budgets, actuals and variances
• Providing periodic reports to management to reflect the status of the program
• Ensuring the establishment of effective and timely communications with the customer, as well as functional organizations
• Excellent communications skills, verbal, written and presentation
• Effective time management, prioritization and organizational skills
• Demonstrated ability to develop and sustain a high level of customer relations skills while maintaining day-to-day activities
• Competent in the use of MS Office (Outlook, Word, Excel, PowerPoint)
• Strong mechanical aptitude
• May require up to 50% travel (may include domestic and international travel)
• This position requires access or potential access to Unclassified Naval Nuclear Propulsion Information, which is Not Releasable to Foreign Nationals (NOFORN) data. Therefore, to meet NOFORN requirement, you will have to provide proof of US Citizenship and attest that you do not have dual citizenship. Acceptable proof of US Citizenship is a US Passport, US Birth Certificate or Naturalization Certificate.

Nice To Haves

• Previous experience in use of Oracle (or other ERP software) and CRM software is preferred.
• Experience with Fairbanks Morse products preferred.

Responsibilities

• Plan, direct and manage all facets of assigned Service Centers, Channel Partners and Service Personnel within the region to achieve safety goals, achieve on-time deliveries, maintain cost within budgeted levels, increase orders and revenue, reduce inventory and maximize profitability
• Initiate process improvements and implement best practices from other regions
• Administer performance management program for staff, including performance plans, development plans, assessments and salary merit increases
• Recommend new policies and procedures while ensuring established corporate and local policies and procedures are followed
• Forecast labor demand and allocate manpower resources to ensure operational goals can be attained
• Build and maintain long-lasting strong customer relationships, identifying growth opportunities and resolving customer complaints as required
• Build effective cross functional relationships throughout the organization and work with awareness of interdependencies and responsibilities
• Foster a team environment that ensures alignment to company goals, objectives, and corporate values
• Lead service-related expansion initiatives (geographic, product, resources
• Lead in a manner that supports the company Values

What This Job Offers

• Job Type: Full-time
• Career Level: Manager