Regional Service Director - Central

Abbott•Libertyville, IL

1d•$149,300 - $298,700•Remote

About The Position

The Regional Service Director is responsible for managing and leading the Service function in the assigned region. This role focuses on delivering world-class service to our customers and enabling business growth within the assigned geography through effective leadership of district service teams, guiding them to meet the strategic, tactical, and financial objectives of the Division.

Requirements

Minimum of a Bachelor’s Degree in a technical discipline; an advanced degree is preferred.
Minimum 8 years prior related experience overall; 3 years in a management function.
In Vitro Diagnostics experience is required.
Experience working in a quality system-driven organization and environment.
Extensive experience with large healthcare systems and Integrated Delivery Networks.
Proven capability and track record in service leadership, including successful management of budgets and capital expenditures.
Proven track record in driving change and challenging the status quo, viewed as a change agent in the organization.
Strong strategic business acumen with a track record of growing renewals and increasing customer satisfaction.
Excellent people management skills with a proven track record of interpersonal agility to operate across cultural and geographic boundaries.
Ability to bring teams together, especially in difficult times.
Strong customer orientation, with the ability to understand the changing face of the customer in the industry.

Responsibilities

Align with US Diagnostics commercial leadership to deliver unique service experience to our customer base across the region, that drives renewals and reference-ability.
Partner with Managing Directors to define and achieve the long-range strategic plan for the region, balancing long-term goals with short-term business needs.
Implement and execute service and support strategy, budget and resource planning to drive efficiency, profitability, customer loyalty, standardization and harmonization of service tools and processes.
Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs.
Provide direction and leadership for the US field service organization, fostering a healthy, growing business.
Ensure development activities are in place to maintain a constant supply of high-performing talent.
Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
Direct Reports: 10 District Service Managers
Indirect Reports: ~100 front line service roles
Reports to the Managing Director and serves as a member of the Managing Director staff.
Ensures compliance with regulatory agencies and that systems, procedures, and management structures are in place to meet goals ethically and legally.
Interfaces with relevant Core Lab partners in areas such as Global Technical Operations, Quality, Marketing, Finance, Pricing, Sales, Commercial Operations, Training, and HR.
Travels as required to manage and support the regional sales teams.
Achievement of renewal and customer loyalty goals.
Improvement in Gross Margin & Division Margin.
Successful implementation of Core Lab offerings in target accounts.
Achievement of key service performance indicators focused on efficiency and customer centricity
Development and retention of high-performing talent.