Regional Senior Traffic Signal Technical/Integrator Lead

Wavetronix LLC•Dallas, TX

52d•Onsite

About The Position

Wavetronix is looking for a Territory Technical Manager who is willing to help our sales teams assist customers in solving their difficult transportation related challenges by providing application-based solutions. The Territory Technical Manager must also be eager to help solve customer technical problems and professionally walk them through the installation, training, and support of new and existing Wavetronix products. This role will be full time onsite in one of our TX offices combined with about 70% travel throughout the state. A successful Territory Technical Manager will: Exhibit Wavetronix core values: People First: demonstrates professional behavior, is a stabilizing team influence, and builds the team upward Growth Mindset: works to constantly improve processes and improve personally Innovation Driven: has ability to solve problems

Requirements

Strong customer service experience and skills
Strong written and verbal communications skills
Technical degree or certifications in ITS/Traffic industry
Experience with supporting Windows 7, 8, and 10 operating systems
Familiar with Microsoft Office Suite
Open to improving processes and systems
Ability to stay focused and engaged in routine tasks
Project management experience

Nice To Haves

Experience with Dynamics CRM or similar is a plus

Responsibilities

Travel as required within and between territories.
Be able to work flexible shifts and to adapt workflow to changing project schedules
Exhibit strong interpersonal skills, yet can work independently without close supervision
Be able to follow existing processes, yet can "think outside of the box" to solve customer problems
Possess strong organizational skills, yet can adapt quickly to changing situations
Is detail oriented without losing sight of the big picture.
Have previous experience in traffic signal/ITS cabinets
Haveâ¯aâ¯basicâ¯understandingâ¯ofâ¯networking technologies
Have clear written and verbal communication skills
Build positive business relationships with customers
Be intrinsically motivated and enjoy working with the customer and as part of a team
Provide Technical Sales Support in territory
Comprehend customer technical project requirements and make appropriate recommendations
Review and amend technical plans and specifications in a timely manner
Master the installation and configuration of Wavetronix core products
Demonstrate and troubleshoot Wavetronix products
Help customers work through technical issues
Have the ability to give technical presentations
Review plans and design Wavetronix products into projects
Provide technical service and customer support both in the field and via the phone
Provide technical training (typically up to 10 people) on products as needed either in the field or in office
Diagnose errors or technical problems and determine proper solutions
Help manage all on site installation/configuration of products
Conduct technical site surveys
Comprehend customer technical project requirements and make appropriate recommendations
Document processes and produce timely and detailed trip reports
Cooperate with the team and share information across the organization
Ability to assist our sales teams and understand the sales process
Educate our customers as to the value and usage of our products
Keepâ¯trackâ¯ofâ¯currentâ¯projectsâ¯andâ¯supportâ¯casesâ¯inâ¯CRM
Be excited about personal development and eager to engage in development training