Regional Segment Business Process Manager

Berkley•Urbandale, IA

5d•Hybrid

About The Position

Berkley Regional Shared Services (BRSS) is the service provider for the Regional Segment of W. R. Berkley Corporation , a Fortune 500 Commercial Lines Insurance Company. With key locations across the United States, BRSS provides insurance service support to our six Regional Segment companies, allowing them to focus on their unique competitive advantages and differentiators within their local marketplaces. BRSS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible. Driven by a commitment to collaboration, BRSS partners with our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond. Our mission is to drive transformation and provide exceptional capabilities and service to the operating units. BRSS generates meaningful and measurable value by delivering insights for our customers, partners, and shareholders using data and analytics. Our vision is to enable operating unit profit and growth objectives by designing and delivering scalable solutions. With a culture centered on innovation and service stewardship, BRSS stands as a community of leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BRSS offers endless ways to get involved and have the chance to grow your career into a wide range of roles. Come join us as we push forward into the future of industry leading technology and service solutions. T his role will be based in one of our offices: Urbandale, IA Westbrook. ME We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. The company is an equal opportunity employer. #LI-hybrid, #LI-LD1 As Regional Segment Business Process Manager , you will champion operational excellence by leveraging external service providers, advanced automation, and artificial intelligence (AI), while prioritizing rapid adaptation to customer and market needs. You'll deliver measurable improvements in efficiency, agility, and responsiveness, positioning the organization to exceed stakeholder expectations and drive innovation. What you can expect: Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent. Internal mobility opportunities. Visibility to senior leaders and partnership with cross functional teams. Opportunity to impact change. Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education.

Requirements

Bachelor’s degree in business administration, Information Systems, or a related field.
5+ years of experience in BPO, operations management, or technology-driven process optimization.
Strong understanding of BPO models, vendor management, and service delivery frameworks.
Experience with automation technologies, including AI and machine learning tools.
Proficiency in process mapping, documentation, and methodologies like Lean and Six Sigma.
Excellent analytical, critical thinking, and rapid problem-solving skills.
Effective communication and people skills, with a focus on responsiveness and stakeholder engagement.
Ability to manage multiple projects independently and respond quickly to changing priorities.
Familiarity with performance metrics, SLA/KPI tracking, and reporting tools.
Commitment to continuous improvement, innovation, and responsive service delivery.

Responsibilities

Maximize responsiveness and reduce operational costs by outsourcing non-core functions, modernize workflows, and automate repetitive tasks.
Accelerate accurate decision-making and service delivery through technology-enabled workflows that empower teams to respond swiftly to evolving requirements.
Increase organizational flexibility to adapt to changing market demands and customer expectations.
Drive digital transformation by integrating modern tools and platforms that enable real-time insights and proactive action.
Foster a culture of innovation to enhance customer experience, responsiveness, and competitive advantage.
Oversee BPO engagements with a focus on responsiveness and service quality.
Identify opportunities for standardization, automation, and rapid response to operational challenges.
Implement technology solutions that streamline operations and enable real-time decision-making.
Manage vendor relationships to ensure service providers deliver consistent, high-quality, and responsive support.
Lead business process mapping, analysis, and optimization with an emphasis on agility and customer-centricity.
Champion change management initiatives that prioritize responsiveness and adaptability.
Monitor performance using data-driven insights, real-time dashboards, and predictive analytics to anticipate needs and respond proactively.