Regional Sales Manager East

Buckman

20h•Remote

About The Position

The Regional Sales Manager for the Northeast is responsible for leading and managing all sales activities within the region, with a primary focus on retaining and growing existing customer business while developing new opportunities. This role oversees key strategic accounts and ensures strong alignment between customer needs, business objectives, and Buckman’s value proposition. The RSM is accountable for driving revenue growth by coaching and supporting Sales Executives, identifying and prioritizing growth opportunities, and ensuring consistent execution of business management practices, including program manuals, QBRs, mutually agreed customer goals, and continuous improvement initiatives. Preventing attrition of existing business while building a healthy pipeline of new projects is a core responsibility. This position involves developing and executing regional sales strategies, reviewing sales performance, forecasts, and CI value delivery, and using this information to guide decisions and set priorities. The RSM is also responsible for maintaining strong customer relationships, supporting issue resolution as needed, and ensuring a high level of customer satisfaction across the region. Additionally, the RSM works closely with internal teams to align resources, support strategic initiatives, and develop talent within the sales organization to ensure long‑term regional success.

Requirements

Bachelor’s Degree (BA/BS) from four-year college or university or equivalent industrial experience
5+ years related experience and/or training in pulp, paper, and water treatment

Nice To Haves

Pulp & Paper, Chemical Engineering, Chemistry, or Biology Degree preferred
Specific training in pulp/paper science or packaging desired
Demonstrated understanding of business/finance terminology desirable

Responsibilities

Develop and execute regional sales strategies aligned with sales division plans.
Retain existing customers and expand business through new applications.
Identify and penetrate new markets and industries.
Report forecasts using tools like Ackumen and Dynamics.
Conduct innovation workshops and manage strategic customer meetings.
Select optimal product lines to meet customer needs and maximize GP%.
Manage pricing that aligns with market demands and ensure maximized profitability.
Manage expenses and assets effectively, ensuring clear value with each decision.
Ensure contract compliance and alignment with customer expectations.
Build and maintain strong relationships with key decision-makers.
Conduct regular business reviews and strategic meetings.
Take leadership role in resolving customer complaints/claims safeguard company reputation.
Support customer onboarding and loyalty initiatives.
Recruit, coach, retrain high performers, and mentor sales associates.
Develop succession plans and training matrices.
Conduct performance reviews and manage incentives/discipline.
Foster a culture of teamwork, accountability, and continuous improvement.
Sponsor and oversee training requirements for team
Implement and monitor global safety plans.
Ensure CAS and HCAS is applied for each application, audit the audits, and propose improvements.
Ensure SOPs are developed and followed at all customer sites.
Lead by example in following safety rules and standards.
Attend and sponsor key safety initiatives and meetings; internally and Buckman
Align strategies with regional and divisional directives.
Lead execution of business plans and budgets, in line with regional and global directives.
Participate in regional or global workgroups and product line initiatives, as required.
Report on strategic project progress.
Ensure implementation and effective use of sales tools (SAW, BEST, CVI, Ackumen, etc).
Collaborate with supply chain for optimal practices.
Manage field assets and inventory.
Support product launches and commercialization processes.
Identify target opportunities and drive case study generation.
Participate in trade shows and industry workshops, as required.
Identify cost reduction and efficiency opportunities.
Lead and document continuous improvement (CI/TCO) projects.
Motivate for capital expenditures and track global CI metrics.