Regional Revenue Cycle Management Quality Assurance Manager
About The Position
At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve. As a Quality Assurance Manager - Revenue Cycle Management (RCM) where you will play a pivotal role in the achievement of Genesis business goals. In your assigned territory, you will be responsible for ensuring quality results from the various functions that capture, manage and collect patient service revenues from patient pre-admission to patient discharge.
Requirements
- High school degree or equivalent; Bachelor's degree is preferred.
- Five (5) years or more experience in nursing home bookkeeping
- Thorough understanding of best practice RCM business processes, systems, reports/metrics
Responsibilities
- Collaborate with nursing center Business Office Managers in assigned territory to ensure compliance with established best practice business process standards and quality results.
- Assist in the recruitment, selection, orientation and training of new Business Office Managers in assigned nursing centers. Serve as Business Office Manager in center when needed.
- Provide ongoing support and training to nursing center Business Office Managers in the areas of revenue cycle management of census processing, resident trust fund accounts, billing, accounts receivable and collections, and the systems related to these responsibilities.
- Examine processing of census information, accounts receivable, and adjustments; and assure consistent compliance with company policies and procedures as well as company practices including federal and state regulations.
- Audit the Business Office Managers' management of patient trust funds and accounts receivable collection, assisting when needed.
- Review cash collections and large and/or old dollar accounts reports monthly with nursing center staff.
- Review monthly with the Director Quality Assurance -- Revenue Cycle Management the progress in assigned territory in all receivable areas such as reduction of bad debt expenses, average collection, unfavorable target variances, and old/large outstanding claims.
Benefits
- Variable compensation plans
- Tuition, Travel, and Wireless Service Discounts
- Employee Assistance Program to support mental health
- Employee Foundation to financially assist through unforeseen hardships
- Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
- Free 24/7 virtual health care provided by licensed doctors for all Anthem medically-enrolled employees and their immediate family members
- On-Demand Pay Program that allows for instant access to a portion of the money you’ve already earned
- We also offer several voluntary insurances such as:
- Pet Insurance
- Term and Whole Life Insurance
- Short-term Disability
- Hospital Indemnity
- Personal Accident
- Critical Illness
- Cancer Coverage
- Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
