Regional Retail Store Manager
About The Position
The Regional Retail Store (Hub) Manager is a strategic, hands-on field leader responsible for the success and performance of multiple Hubs within their assigned Region. This role is essential to our growth and future, blending operational oversight, team development, and channel leadership across retail, industrial, and eCommerce. This position will Lead & Manage Accountability (LMA) of all direct reports and staff in their area of responsibility. The RHM manages a team of Market Hub Managers (MHMs) and Hub Managers (HMs), ensuring every Hub delivers exceptional customer experiences, efficient operations, and impactful local presence. This position requires a high degree of autonomy, travel, and cross-functional collaboration with senior leadership.
Requirements
- 5+ years of experience in multi-unit retail, logistics, or industrial field leadership
- Proven success managing remote teams and cross-functional operations
- Strong financial acumen with experience managing budgets and P&Ls
- Excellent interpersonal, communication, and leadership skills
- Demonstrated ability to lead change, drive results, and develop talent
- Must possess a valid driver’s license and be willing to travel extensively (including overnight stays)
Nice To Haves
- Experience with industrial or eCommerce operations preferred
Responsibilities
- Recruit, train, develop, and manage MHMs and HMs across the region.
- Foster a high-performance culture rooted in accountability, ownership, and pride.
- Conduct regular performance evaluations, coaching, and succession planning.
- Implement leadership development programs and promote professional growth.
- Uphold and model company values: customer service, respect, positivity, and integrity.
- Ensure Hubs meet expectation across all operational channels including Walk-in retail, Industrial sales, eCommerce fulfillment and Community engagement.
- Weekly in-Market travel is required to service Industrial Partners and secure business.
- Promote selling behaviors that drive KPI performance, such as units per transaction, conversation rate and system selling.
- Support and oversee SPIFF and commission program execution at the Hub level.
- Ensure consistent execution of company policies, safety protocols, and merchandising standards.
- Drive regional KPI achievement across productivity, revenue, service, and compliance.
- Resolve escalated customer and operational issues promptly and effectively.
- Conduct operational audits and support all Hubs in maintaining high standards.
- Oversee annual physical inventories and ensure accurate inventory controls.
- Coordinate and participate in new Hub builds, remodels, or relocations.
- Ensure all Hubs operate within assigned budgets and support P&L performance.
- Work closely with GM, HUB Operations and senior leadership to execute regional strategies.
- Collaborate with merchandising, inventory, industrial, and marketing teams to align initiatives and improve effectiveness.
- Provide field feedback and insights on process improvements, system enhancements, and customer needs.
- Help lead transformation initiatives as Work World scales its operations.
Benefits
- Bonus Opportunities awarded at the discretion of the Board and Executive leadership based on achieving Hub Performance goals.
- Car allowance or mileage reimbursement.
- Paid Time Off and Paid Sick Leave.
- 401k Retirement plan after one year of employment.
- Medical, Dental, and Vision insurance (Starting the first of the month after 60 days).
- Employee Discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
