Regional Relationship Manager
About The Position
The Regional Relationship Manager will oversee and grow relationships with our route gaming partners. This role is all about building trust, ensuring operational excellence, and driving mutual success across your assigned territory. You’ll be the go-to person for business owners, providing support, training, insights, and strategic guidance to help maximize gaming performance and strengthen partnerships. This role involves understanding the unique needs and preferences of customers in the region and developing strategies to meet those needs while achieving business objectives. Additionally, the Regional Relationship Manager may be responsible for identifying and pursuing new business opportunities within the region to drive growth and revenue.
Requirements
- 3+ years of experience in account management, territory sales, or relationship management, preferably in the gaming, hospitality, or amusement industry
- Experience managing a team
- Ability to travel frequently within the assigned territory.
- Strong professional presence
- Ability to adapt, organize, and multi-task
- Capability to thrive in a fast-paced environment
- Possess excellent time management
- Ability to interact with local bar, restaurant, and truck stop owners, as well as commanders of non-profit organizations
- Valid driver’s license; clean driving record
- Minimum of 21 years of age
- Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board
Nice To Haves
- Knowledge of route operations and gaming regulations is a strong plus
Responsibilities
- Serve as the primary point of contact for route partners within your region (e.g., bars, restaurants, truck stops)
- Build and maintain strong, long-term relationships with location owners, managers, and staff
- Serve as the primary point of contact for all operational, service, and performance-related inquiries within the region.
- Lead, mentor, and manage a team of Relationship Managers within the region to ensure consistent partner support and performance.
- Conduct regular site visits to ensure smooth gaming operations, address concerns, and identify opportunities for growth
- Provide training and support on gaming equipment, promotions, reporting tools, and compliance procedures
- Collaborate with internal teams (techs, compliance, finance, marketing) to address partner needs efficiently
- Monitor location performance data and make recommendations to improve revenue and player engagement
- Stay informed on gaming regulations and ensure partner compliance
Benefits
- medical, dental, and vision
- life, AD&D, critical illness, and hospital insurance
- short and long-term disability
- identity/legal protection
- access to FSA and HSA accounts
- Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans.
- Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
