Regional Relationship Manager

Lessen•Scottsdale, AZ

About The Position

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystemâincluding investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. Job Summary The Regional Relationship Manager assists the department and leadership in achieving profitable business results through key KPI metrics. This role is responsible for the oversight of customer portfolio, vendors, and ensuring relationships are created and developed with our clients. This role also analyzes data used to align vendors in their geographic areas to reduce risk, and improve performance and profitability.

Requirements

High School Diploma or greater
4 years of experience in Construction, Quality Control, Customer Service, or similar
Computer Skills: Microsoft Word, Excel, PowerPoint,
System Experience: Reno Walk, Scopesy, etc

Responsibilities

Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc.
Provide supporting data and analytics to ensure informed decisions are made when choosing vendors
Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis
Uncover/understand client objectives, challenges and needs by performing regular client needs assessments
Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships
Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc.
In project checks pre & post with focus on Quality Control.
Assist Estimation and Project teams with any market issues as well as previewing front and back end projects when necessary.
Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
Perform work under general supervision; carefully reviews the details and accuracy of work performed
Travel expected up to 40% of the time
Performs ad-hoc projects and other duties as assigned