Regional Relationship Manager

Federal Reserve Bank of Philadelphia • Chicago, IL

1d • Remote

About The Position

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Over time, FRFS will offer an increasingly integrated set of Federal Reserve payment services, incorporating the FedNowSM Service upon its market entry. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, we will seek to provide a more robust and unified customer experience across our financial service offerings, and we will create new career growth opportunities for FRFS staff. A Relationship Manager maintains and develops relationships supporting a portfolio of financial institutions utilizing Federal Reserve Financial Services (FRFS) solutions. This relationship manager will have a customer-oriented mindset. This includes analyzing customer needs and matching those customer needs with available FRFS services. The level of work required is considered intermediate and staff must be able to work remotely under minimal supervision. This job does not have any direct reports.

Requirements

• Bachelor's degree or equivalent experience
• Two or more years of relevant experience preferred
• Experience with SalesForce or equivalent CRM tool required
• Advanced knowledge and proven expertise of financial institution operational practices, and strong commercial acumen
• Strong problem-solving skills
• Excellent organizational and time management skills
• Demonstrates strong written and verbal communication skills
• Ability to travel up to 50%
• Valid driver's license
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

Responsibilities

• Develops consultative relationships with new and existing customers to increase the potential for expanded business and customer retention
• Uses independent service knowledge to explain products and services to customers and coordinates internally the successful completion of required paperwork, pricing, logistical set up tasks, etc.
• Documents day-to-day activity and utilizes reporting capabilities in Salesforce to properly serve the customer’s needs
• Accountable for Federal Reserve Financial Services revenue and strategic goal achievement
• Provides customer perspective for new products, quality improvements or customized business solutions to internal stakeholders
• Prepares and presents cost/benefit proposals to customers
• Consults with customers on merger, acquisition and de novo activities
• Conducts presentations related to FRFS products and services internally and at industry conferences
• Customer-oriented mindset, focused on building and preserving relationships

Benefits

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
• A learning environment with opportunities to gain new skills and grow your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level