Regional Quality Manager

SIXT • Las Vegas, NV

1d • Hybrid

About The Position

Are you ready to take the wheel and drive success? As a full-time Regional Quality Manager at SIXT, your primary responsibility is to support Operations in delivering excellent customer service. This is based on efficient process management and the implementation of internal and external standards. The position is based in Las Vegas and requires frequent travel within the defined region, including branch days at our West Coast region airports.

Requirements

• You have a minimum of 5 years’ work experience in the customer service industry, such as hotel, airline, retail, or car rental preferred
• You have a bachelor’s degree in business, Project Management or related field
• You have first-hand experience in supporting projects and working in a team and good knowledge of Microsoft Office Applications, especially Excel and PowerPoint
• You must have excellent time management and organizational skills and demonstrate strong verbal and written communication skills
• You have exceptional interpersonal skills and relationship building skills
• You must be able to travel 80% of working time and must have a valid driver's license with a clean driving record

Responsibilities

• You drive a customer-centric culture in your assigned region and ensure customer expectations are not only met but exceeded
• You analyze operational and customer service data to identify trends, root causes, and opportunities for improvement
• You prepare and deliver clear, actionable insights and recommendations to supervisors and senior management through detailed reports and presentations
• You perform regular on-site branch visits to check for compliance in defined region
• You create and develop quality relevant processes and lead quality relevant projects

Benefits

• Comprehensive Health Insurance Leave Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
• Paid Time Off & Sick Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance
• Company Car Hit the road in style and experience the comfort of driving the latest models from our cutting-edge, brand-new fleet
• Hybrid Work Format Flexible hybrid work options - 4/1 format with flexible start times
• Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees