Regional Quality Assurance Manager

BrightSpring Health Services•Ellijay, GA

About The Position

This QAM/HRS provides operational support across key human resources functions, including training, recruitment, hiring, onboarding, HR compliance, and employee retention. In partnership with the Quality, Risk, and Compliance teams, the position helps maintain regulatory compliance and conducts auditing to mitigate operational risk. These efforts ensure adherence to state, federal, and company requirements most importantly safeguarding our clients and supporting them in living their best lives. If you’re passionate about service quality and fostering a culture of compliance, apply today! Provides administrative support in the areas of employee recruitment, hiring, retention, and evaluation Processing, verifying, and maintaining documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications Processing and reviewing employment applications in the ATS in order to evaluate qualifications or eligibility of applicants Examining employee files to answer inquiries and provide information for personnel actions Requesting information from law enforcement officials, previous employers, and other references in order to determine applicants' employment acceptability Responding to employee, manager and HR team requests and escalating issues as appropriate Providing support for employee on-boarding as well as employee exit meetings Conducting orientation and training for administrative staff as needed External Job Description Partner with operations across all business lines to maximize their use of Best In Class system as a way to define, measure and improve service quality Conduct Quality Reviews including Best In Class reviews, pre/post survey reviews and site visits Analyze data from Best In Class, Critical Incidents, Satisfaction Surveys, audits, surveys and other performance data to guide the development or revision of quality improvement goals and objectives Coach operations through the process of developing and implementing Quality Improvement Plans that will produce substantive change in operation practice that enhance consumers’ quality of life Reinforce the consistent utilization of risk management systems to maximize the safety and security of people receiving services and staff Partner with the Compliance Department to ensure that allegations are investigated according policy. Conducts investigations as requested and completes investigation reports, including but not limited to critical incidents which may involve abuse, neglect, exploitation or death (as assigned) in a manner that is consistent with the ResCare’s Incident Investigation manual Work with operations to ensure that Critical Incident Reports are submitted according to company policy and follow-up is completed in a timely fashion Serve as an “in house” expert on licensing/regulatory standards and process, providing technical assistance to operations as needed Provide oversight of contracts and service lines as needed/required Participate in the development and revision of training curricula. Provide training in operations as needed (Best in Class, Behavior Certification, ISC Certification) Implement consistent processes for conducting Best In Class, Health, Safety, Accessibility, Health Services, and Program reviews Integrate of Start Ups and Acquisitions. Support newly-acquired and start-up operations to fully implement systems within six months Support operations to provide services in an ethical and lawful manner. Support operations to follow policies and procedures for measuring customer satisfaction in accordance with guidelines Other duties as assigned

Requirements

Bachelor’s degree in human services, education, social work, or related field preferred
Experience in quality assurance (including conducting audits and corrective action plans), training and development, project management, continuous quality improvement, and working directly with persons with developmental disabilities preferred
Knowledge of quality assurance concepts, systems, and methods for implementing improvement activities, within a residential services field preferred

Nice To Haves

Understanding of accreditation standards/processes ( Commission on Accreditation of Rehabilitation Facilities , The Council on Quality and Leadership, Joint Commission on the Accreditation of Healthcare Organizations) preferred

Responsibilities

Partner with operations across all business lines to maximize their use of Best In Class system as a way to define, measure and improve service quality
Conduct Quality Reviews including Best In Class reviews, pre/post survey reviews and site visits
Analyze data from Best In Class, Critical Incidents, Satisfaction Surveys, audits, surveys and other performance data to guide the development or revision of quality improvement goals and objectives
Coach operations through the process of developing and implementing Quality Improvement Plans that will produce substantive change in operation practice that enhance consumers’ quality of life
Reinforce the consistent utilization of risk management systems to maximize the safety and security of people receiving services and staff
Partner with the Compliance Department to ensure that allegations are investigated according policy.
Conducts investigations as requested and completes investigation reports, including but not limited to critical incidents which may involve abuse, neglect, exploitation or death (as assigned) in a manner that is consistent with the ResCare’s Incident Investigation manual
Work with operations to ensure that Critical Incident Reports are submitted according to company policy and follow-up is completed in a timely fashion
Serve as an “in house” expert on licensing/regulatory standards and process, providing technical assistance to operations as needed
Provide oversight of contracts and service lines as needed/required
Participate in the development and revision of training curricula.
Provide training in operations as needed (Best in Class, Behavior Certification, ISC Certification)
Implement consistent processes for conducting Best In Class, Health, Safety, Accessibility, Health Services, and Program reviews
Integrate of Start Ups and Acquisitions.
Support newly-acquired and start-up operations to fully implement systems within six months
Support operations to provide services in an ethical and lawful manner.
Support operations to follow policies and procedures for measuring customer satisfaction in accordance with guidelines
Other duties as assigned