Regional Property Manager - East Coast

Shake Shack•New York, NY

About The Position

Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary This Regional Property Manager oversees property management, regulatory compliance, and facilities operations for Shake Shack’s East Coast portfolio, including the NYC Support Center and Innovation Kitchen. The position ensures restaurants and corporate facilities operate in full compliance with local and state regulations, partners with landlords and vendors, and supports new store openings.

Requirements

Precise hand/eye coordination for reviewing technical documents and facility inspections.
Basic keyboarding or other repetitive motions for data entry and compliance tracking.
Ability to lift, push, or pull objects weighing over 10 lbs.
Ability to climb ladders and work in awkward or cramped positions (e.g., inspecting grease traps, mechanical rooms, or rooftop units).
Ability to stand and walk for extended periods during site inspections or facility tours.
Periodic regional travel is required.

Responsibilities

Full Regulatory Compliance: Ensure all East Coast restaurants operate in full compliance with local, county, and state authorities: Department of Health & Food Permits. Fire Alarm, Public Assembly, and Grease Trap Permits. Business Licenses, Encroachment Permits, and Sidewalk Café/Outdoor Seating Permits. Certificates of Inspection and necessary local approvals.
Landlord & Asset Management: Serve as the primary liaison for Landlord issue resolution; support lease administration and collaborate with Legal to ensure lease obligations are upheld.
Violation Mitigation: Lead the strategy for addressing notices and violations promptly and proactively. Develop and implement process controls to reduce recurrence and minimize financial impact.
License Lifecycle & Data: Manage the renewal program for all operational licenses/permits. Maintain a digital database and coordinate with 3rd-party vendors to ensure zero expiration lapses.
Vendor & Contract Management: Oversee regional vendors, managing maintenance contracts, proposals, and RFPs as they pertain to the support centers.
Support Center Maintenance Oversight (NYC) NYC Facilities Leadership: Manage daily facility operations, maintenance, and administrative compliance for the NYC Support Center, Innovation Kitchen, and Leadership Center.
Contract Administration: Manage maintenance contracts, service proposals, and RFPs specifically for NYC-based corporate facilities to ensure a safe and comfortable environment.
Cross-Functional Support New Store Openings: Partner with Property Development to conduct research on permits and licensing for new East Coast sites.
Legal & Licensing Collaboration: Work with Legal/Compliance for visibility into beer/wine renewal timelines and special event permits.
Facilities Systems Support: Provide coverage and administrative support within Service Channel and other facility management platforms.
Field Support: Provide guidance and support to the operations team with tool and resources to better manage regulatory compliance with licensing, permits, and violations.

Benefits

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively
Weekly Pay and Performance bonuses
Shake Shack Meal Discounts
Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
Medical, Dental, and Vision Insurance
Employer Paid Life and Disability Insurance
401k Plan with Company Match
Paid Time Off
Paid Parental Leave
Access to Employee Assistance Program on Day 1
Pre-Tax Commuter and Parking Benefits
Flexible Spending and Dependent Care Accounts
Development and Growth Opportunities